Customer Service Representative

Job Description of Customer Service Representative We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic business development team. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. You will play a key role in building strong customer relationships and contributing to the overall success of Swin Furniture. Key Responsibilities of Customer Service Representative Respond to customer inquiries via phone, email, and chat, providing accurate and timely information. Assist customers with product information, order processing, and issue resolution. Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions. Collaborate with cross-functional teams to ensure a seamless customer experience. Keep records of customer interactions and transactions, ensuring data accuracy and completeness. Qualification Required for Customer Service Representative Bachelor’s Degree in Business Administration, Marketing, or a related field. 1-2 years of experience in customer service, preferably in the furniture manufacturing industry. Excellent communication and interpersonal skills, with a strong customer-oriented mindset. Proficiency in customer service software and tools. Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy. Company Bio Swin Furniture is a premier furniture manufacturing company dedicated to creating high-quality, stylish, and functional furniture pieces. Our mission is to provide our customers with beautifully crafted furniture that enhances their living spaces and brings comfort and elegance to their homes. We value innovation, craftsmanship, and customer satisfaction. Join us as we strive to set new standards in the furniture industry and make a lasting impression. #J-18808-Ljbffr