Head Hostess – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

Job Number 19157316Job Category Rooms and Guest Services Operations Location Yas Hotel Abu Dhabi

PO Box 131808 Yas Island

Abu Dhabi

United Arab Emirates

United Arab Emirates Brand W Hotels Schedule Full-time Relocation? No Position Type Non-Management/Hourly Start Your Journey With Us Boldly coloring outside the lines of luxury

W turns the traditional notion ofthe extravagant hotel on its head. Our irreverent attitude and taste forexcess redefine revelry for the modern jet set. Our guests have a lust for alife less ordinary that drives them to demand more

experience it all

and hitrepeat.We share our guests’ passions

providing insider access to what’s new andwhat’s next. Moderation is not in our vocabulary and we know that lust forlife demands more

not less. W guests soak it in and live each day with amantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scenethat is magnetic to everyday disruptors around the world

then we invite youto explore a career with W Hotels. Job Summary Respond to guest requests for special arrangements or services (e.g.

transportation

reservations

dry cleaning) by making arrangements oridentifying appropriate providers. Respond to special requests from guestswith unique needs and follow up to ensure satisfaction. Gather

summarize

andprovide information to guests about the property and the surrounding areaamenities

including special events and activities. Answer

record

andprocess all guest calls

messages

requests

questions

or concerns. Contactappropriate individual or department (e.g.

Bellperson

Housekeeping) asnecessary to resolve guest call

request

or problem. Review shift logs/dailymemo books and document pertinent information in logbooks. Monitor club loungefor seating availability

service

safety

and well-being of guests. Reportaccidents

injuries

and unsafe work conditions to manager; and completesafety training and certifications. Follow all company policies and procedures

ensure uniform and personalappearance are clean and professional

maintain confidentiality of proprietaryinformation

and protect company assets. Welcome and acknowledge all guestsaccording to company standards

anticipate and address guests

service needs

assist individuals with disabilities

and thank guests with genuineappreciation. Speak with others using clear and professional language

prepareand review written documents accurately and completely

and answer telephonesusing appropriate etiquette. Develop and maintain positive workingrelationships with others

support team to reach common goals

and listen andrespond appropriately to the concerns of other employees. Comply with qualityassurance expectations and standards. Stand

sit

or walk for an extendedperiod of time or for an entire work shift. Move

lift

carry

push

pull

andplace objects weighing less than or equal to 10 pounds. Perform otherreasonable job duties as requested by Supervisors. #J-18808-Ljbffr