Customer Service Executive

The Customer Service role is responsible for processing Import/Export (Air/Ocean/Land & Logistics) shipments while coordinating with the internal customer service group. He/she will be responsible for achieving high accuracy through our forwarding systems to ensure high productivity and operational excellence. Additionally, follow up to ensure that appropriate actions are taken on customers' requests and queries. Responsible for customer service internally, bookings, documentation, and execution of routing for assigned shipments. Responsible for communicating information and instructions to/from vendors. Arrange all product freight services as guidelines provided by the manager. Verifies that shipments are processed through Customs and ports. Responsible for assisting department co-workers with problems, issues, and questions. Responsible for informing management of progress and requirements of the department. Responsible for reviewing all documents and notifying exceptions to customer service. Assist the day-to-day operations of the export and import department to ensure that customer requirements are met. Communicate with clients, co-workers, and supervisors in a clear, concise, and timely manner through email, monitoring emails at all times. Adhere to all domestic and international shipping regulations. Advise department Manager of any transaction problems or irregularities. Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit. Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations, for assigned customers as per business requirements. Handle and manage all customer contact at file level regarding exceptions. Assist Sales in compiling quotes by providing rates, tariffs, etc. Any other task assigned by Manager from time to time based on business exigencies. Quotation follow-ups, shipping instructions/updates & delivery of invoices. Shipment follow-ups, track & trace of the shipment. Shipping instructions & follow-ups, engagement to obtain agents' invoices with the correct costs. #J-18808-Ljbffr