Team Leader – Reservations

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks pay off. You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest, and owner expectations. The Team Leader - Reservations is responsible for assisting the Reservation Manager in managing the Reservations Department and working closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with Hyatt’s Brand Standards. Qualifications Minimum of 2 to 3 years of experience in Reservations Exceptional verbal and written communication skills with the ability to skillfully articulate resort information to guests and new agents. Previous experience in people management/development and delivery of training information Understanding the basic principles of selling, processing reservation requests, and telephone customer service Must have knowledge of Microsoft Windows applications such as Word, Excel, and Power Point. Our family is always growing. Want to be in the know? #J-18808-Ljbffr