Customer Relationship Executive

Bachelor of Business Administration (Management) About Us Udrive is the pioneering car-sharing company in the Middle East, offering a flexible and innovative service that allows users to rent vehicles on a short-term basis via our Smartphone App. Licensed by Dubai's RTA, our service aims to meet the growing demand for cars, address rising energy costs, and reduce parking challenges while minimizing the environmental impact of private vehicle ownership. Our mission is to make mobility more accessible, efficient, and sustainable for everyone. Job Summary The Billing & Customer Relationship Executive (CRE) manages Udrive’s long-term rental accounts, overseeing billing operations, vehicle handovers, and client liaison. The CRE ensures accurate invoicing, timely collections, and effective customer communication, while supporting operational coordination and process improvements to enhance service efficiency. Key Responsibilities Account Management: Oversee invoicing for long-term rental customers, generate and distribute monthly invoices, follow up on payments, reconcile received payments, and monitor customer accounts for dues related to fines, Salik, fuel, and operational charges. Maintain accurate documentation and track billing cycles, notifying customers of due dates and payment options. Vehicle Handover & Replacement: Coordinate vehicle handovers and replacements, ensuring dues are cleared before release. Liaise with Finance and Operations teams to confirm account clearance prior to assigning new vehicles. Operations Coordination: Collaborate with Operations to schedule vehicle deliveries, pickups, and replacements. Ensure all handovers include inspection documentation and signed customer acknowledgment. Customer Communication: Act as the primary contact for long-term rental clients. Handle inquiries, feedback, and complaints professionally. Educate customers on policies, billing, and vehicle use guidelines. Issue Resolution: Identify and resolve billing, service, or vehicle issues proactively. Escalate complex concerns and follow up until resolution. Reporting & Analysis: Maintain dashboards for trip tracking, vehicle utilization, and customer account status. Reconcile data and prepare reports on dues, payments, KPIs, and customer trends. Process Improvement: Gather insights from customer interactions to support service enhancements. Recommend improvements to billing communication, internal coordination, and customer experience processes. Qualifications Graduate of Business Administration, Office Management, or related field. Experience in billing, collections, or similar administrative roles preferred. Strong English communication skills (additional languages are a plus). Excellent time management and organizational skills. Proactive, detail-oriented, and capable of working cross-functionally. If you meet these criteria and are ready to join immediately, we look forward to hearing from you! Job Details Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Applicants should verify the legitimacy of employers independently. We do NOT endorse requests for money and advise against sharing personal or bank details. For security advice, visit our site. Report fraud to #J-18808-Ljbffr