Chief Operating Officer – Luxury Jewellery

Chief Operating Officer – Luxury Jewellery The Role We are seeking an experienced and strategic Chief Operating Officer (COO) to lead and oversee the end-to-end operations of clients' retail and commercial businesses. The COO will be the first point of contact for all retail outlets, responsible for driving business performance, sales growth, operational excellence, and customer satisfaction across the UAE and GCC. Candidates with a background in leading luxury or jewelry retail will be given strong preference. Key Responsibilities Business Strategy & Operations Lead all retail store operations, reporting directly to the board. Own full P&L accountability : revenue growth, profit margins, ROI, budgeting. Design and execute annual business plans, strategic roadmaps, and expansion initiatives. Monitor store KPIs, ensure high performance, and provide strategic interventions. Sales & Brand Development Drive retail sales targets, margin improvement, and customer growth. Lead sales campaigns, promotions, and occasion-driven events (Eid, Diwali, etc.). Collaborate with marketing on ATL / BTL strategies, celebrity branding, PR, and social media. Launch new brands and product lines in alignment with customer trends. Product & Inventory Management Oversee merchandising standards, visual display, stock availability, and inventory control. Ensure regular replenishment, accurate stock counts, and effective loss prevention. Maintain high ROI on stocked inventory. Customer Experience Ensure best-in-class luxury customer service and loyalty. Handle escalations and reinforce brand image through personalized experiences. Expand customer relationships and develop high-value clienteling strategies. Lead, mentor, and restructure sales and operations teams. Set KPIs and conduct performance reviews. Support hiring, training, and performance optimization of staff. Requirements Bachelor’s degree in Business, Management, or a related field. 10+ years of experience in operations, sales, or retail leadership. Strong background in luxury retail, jewelry, or lifestyle brands. Proven leadership managing multi-store operations and large teams. Excellent communication, negotiation, and business analytics skills. Willingness to travel within UAE and GCC. About the company Connecting Minds HR Services FZE is an Executive Recruitment agency specializing in providing tailored recruitment solutions. We focus on understanding our clients' needs to find the right fit. Our services include Executive Search, Selection, Outsourcing, and PRO Services across various industries. We pride ourselves on personalized service and thorough candidate interviews to ensure the best match for both our clients and candidates. J-18808-Ljbffr #J-18808-Ljbffr