Junior PC Builder and RMA Specialist

Direct message the job poster from Gear-up.me Marketing and Operations Manager at Gear-up.me Gear–up.me team is expanding and we are looking for a passionate Junior PC Builder and RMA Specialist to join our sales team. If you are up for a challenge, confident that you can deliver results and want to be a part of the young and dynamic team send us your CV with a motivation letter. The Junior PC Builder and RMA Specialist responsibilities include building customized PC machines, preparing quotes for PC builds, continuously updating our online catalogue of PC builds and workstations, managing RMA procedure, helping customers to troubleshoot their issues and supporting customers with technical knowledge. To be successful as a Junior PC Builder and RMA Specialist you should be an inspired self-starter and able to listen to customers needs and dupport them with your knowledge. Ultimately, a top-notch PC Builder and RMA Specialist should be creative and innovatiove in the field of IT products, able to build rapport with customers and support them with passion and dedoication to resolve their problem. Junior PC Builder and RMA Specialist Responsibilities: PC Building & Configuration Assemble custom-built PCs and workstations based on customer requirements. Ensure proper cable management, airflow, and system stability during assembly. Perform hardware and software testing to ensure optimal system performance. Keep up to date with the latest hardware trends, compatibility, and performance best practices. Assist in preparing customized PC build quotations for customers. Provide recommendations for components based on client needs and budget. Collaborate with the sales team to ensure accurate and timely responses to inquiries. Update and maintain the online portfolio of PC builds and workstations. Monitor component availability and revise configurations as needed. Coordinate with the marketing and product teams to highlight best-selling or high-performance systems. RMA & Troubleshooting Manage the Return Merchandise Authorization (RMA) process, from initiation to resolution. Diagnose hardware-related issues and determine whether repair, replacement, or return is needed. Communicate with suppliers and vendors to coordinate RMA requests. Keep accurate logs of all RMA cases and resolutions. Customer Support Support customers with post-sales technical assistance via phone, email, or in person. Help troubleshoot PC-related issues and guide users through fixes or service options. Build strong rapport with customers by demonstrating patience, technical expertise, and dedication. Stay updated on IT hardware innovations and trends. Provide feedback on common customer issues to help improve product offerings and support processes. Participate in internal product and technical training sessions. Requirements – Junior PC Builder and RMA Specialist Education & Experience High school diploma or equivalent required. Minimum 2–3 years of work experience in the UAE market, preferably in a similar technical or customer-facing role. Technical Skills Basic to intermediate knowledge of PC hardware, components, and peripherals. Comfortable assembling, configuring, and troubleshooting desktop PCs. Understanding of IT equipment such as motherboards, CPUs, RAM, GPUs, SSDs, and power supplies. Familiarity with diagnosing common hardware/software issues and handling warranty/RMA procedures. Customer Service & Communication Fluent English (spoken and written) is required; an additional language is a plus. Excellent customer service and interpersonal skills, especially in explaining technical issues clearly to non-technical customers. Strong written and verbal communication abilities. Confident phone and in-person communicator with a problem-solving mindset. Work Ethic & Personality Outgoing, enthusiastic, and proactive personality with a passion for IT and technology. Independent, self-motivated, and capable of managing tasks with minimal supervision. Detail-oriented and committed to delivering high-quality technical support and service. Tools & Systems Proficient in Microsoft Office (especially Excel and Outlook). Experience using CRM systems or ticketing platforms is an advantage. Other Requirements Valid UAE driving license preferred. Willingness to occasionally assist with on-site hardware installation or pickup/delivery coordination. What we offer: Position in a growing company where everybody is expected to deliver upon own targets. Opportunity to grow with us and become a PC Builds Sales representative in the future. Salary: based on proven experience 4,000-5,000 (plus performance-driven bonus structure). If this sounds like the ideal position, please send in an up-to-date copy of your CV at Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Design, Art/Creative, and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Gear-up.me by 2x Sign in to set job alerts for “PC Builder” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr