CRM Lead Manager

Richmind Development is a forward-thinking property development company committed to delivering innovative real estate solutions. We pride ourselves on excellence, efficiency, and exceptional client service. As we expand, we’re looking for a CRM Lead Manager to drive operational efficiency, lead performance, and customer engagement through our CRM systems. Job Overview We are seeking a data-driven and results-oriented CRM Lead Manager to oversee our customer relationship management strategy. This role will focus on managing inbound and outbound leads, ensuring accurate and actionable CRM data, optimizing lead distribution, and improving customer engagement throughout the sales lifecycle. The CRM Lead Manager will work closely with both the sales and marketing teams to ensure streamlined processes, enhanced client communication, and improved lead conversion rates. Key Responsibilities Organize, assign, and monitor leads through the CRM (experience with Odoo is a strong plus). Ensure leads are tracked accurately from acquisition to conversion. Ensure the CRM is updated, properly segmented, and structured for efficient use by sales and marketing teams. Recommend and implement system enhancements. Performance Monitoring: Track key CRM KPIs such as response time, lead status progression, and agent performance. Generate detailed reports and actionable insights for management. Data Quality & Compliance: Maintain high standards for data accuracy, integrity, and compliance within the CRM. Identify and resolve duplicate or outdated records. Support sales teams by providing real-time data, reminders for follow-ups, and insights to improve client interaction and conversion strategies. Liaise with marketing to align lead generation campaigns with CRM workflows. Contribute to the continuous improvement of customer journeys and automation strategies. Train team members on CRM usage and enforce best practices to ensure consistency and efficiency. Requirements Proven experience in CRM management, sales operations, or lead management Proficiency with CRM platforms (Odoo preferred), and strong analytical/reporting skills Exceptional organizational skills and meticulous attention to detail Strong communication skills and the ability to coordinate across teams Knowledge of real estate or experience managing high-volume leads is a significant advantage Ability to work independently, multitask, and thrive in a fast-paced environment Competitive base salary with commission structure Performance-based incentives Supportive and collaborative team culture All compensation and benefits are provided in accordance with UAE Labour Laws Seniority level Entry level Employment type Full-time Referrals increase your chances of interviewing at RICHMIND Development by 2x Get notified about new Customer Relationship Management Manager jobs in Dubai, United Arab Emirates . Dubai, Dubai, United Arab Emirates 4 hours ago #J-18808-Ljbffr