ServiceNow QA/Tester Lead

Get AI-powered advice on this job and more exclusive features. As a Service Now QA/Test Lead, you will be responsible for leading the testing strategy, planning, and execution for Service Now implementations and custom applications. You will work closely with developers, business analysts, and clients to ensure that Service Now solutions meet functional and performance requirements. You will oversee functional, non-functional, and integration testing to ensure the platform meets business requirements and quality standards.Test Strategy & Planning: Develop and implement a comprehensive test strategy for Service Now projects, including functional, regression, performance, and automation testing.Test Design, Execution & Defect Management: Oversee, design test scripts and execute manual and automated tests for Service Now modules, ensuring system integrity and compliance with business needs Automation & Tooling: Implement test automation frameworks (e.g., ATF - Service Now Automated Test Framework, Selenium, or others) to improve efficiency and reduce manual effort Collaboration: Work closely with Service Now architects, developers, and business analysts to validate user stories, acceptance criteria, and solution designs Governance & Best Practices: Define and enforce QA best practices aligned with ITSM, ITOM, HRSD, and other Service Now workflows UAT Coordination: Facilitate User Acceptance Testing (UAT) with clients and internal stakeholders, ensuring successful project sign-offs Reporting & Metrics: Provide test coverage reports, defect analysis, and quality assurance KPIs to key stakeholders. Non-Functional Testing Conduct high level security testing to identify vulnerabilities and compliance gaps Validate access controls, authentication, and role-based permissions Ensure reliability and failover testing in high-availability environments. Integration Testing Validate Service Now integrations with external applications using APIs, MID Servers, and data imports Test web services, REST/SOAP integrations, and message queues Ensure seamless data flow, transformation, and synchronization between systems. Test Automation & Tooling Implement and optimize Service Now Automated Test Framework (ATF) Improve continuous testing practices in Dev Ops pipelines. Defect Management & Reporting Manage defect lifecycle using Service Now Test Management, or other tracking tools Perform root cause analysis (RCA) and work closely with developers to resolve issues Generate detailed test reports, including test coverage, pass/fail rates, and defect trends. Governance & Best Practices Define and enforce QA best practices, test automation strategies, and compliance requirements Align testing frameworks with ITIL, Agile, and Dev Ops methodologies Requirements5+ years of experience in software testing, with at least 2+ years in Service Now testing Strong understanding of Service Now platform modules (ITSM, ITOM, HRSD, CSM, Sec Ops, etc.) Experience and Hands-on in Service Now Automated Test Framework (ATF) is a must Hands-on experience with test management tools (JIRA, Service Now Test Management, etc.) Strong knowledge of Agile/Scrum methodologies and Dev Ops testing practices Familiarity with APIs, integrations, and data validation techniques Experience in performance, security, and compliance testing is a plus Service Now certifications (CIS, CSA, or ATF) are a plus Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SSC HR Solutions by 2x Get notified about new Lead Quality Assurance Tester jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr