Help Desk & I.T. Coordinator

We're looking for an IT Support Officer who’s proactive, tech-savvy, and passionate about delivering top-notch service to internal users. If you're ready to troubleshoot, streamline, and support, this role is for you! Key Responsibilities: Technical Support & Troubleshooting Handle remote troubleshooting using diagnostic tools and user input. Identify solutions based on issue details and guide users through the resolution process. Escalate unresolved problems to higher-level support teams. Provide accurate information on IT systems, software, and services. IT Ticketing & Issue Management Log and manage service requests through the internal ticketing system. Prioritize and assign tickets to appropriate teams, ensuring timely resolution. Monitor progress on open issues and keep users updated on status. Escalate high-priority or complex issues when necessary. Customer Service & Communication Act as the first point of contact for all internal IT-related queries. Communicate clearly with users regarding issue status and expected resolution times. Deliver exceptional customer service to ensure user satisfaction. Document issues, actions taken, and resolutions accurately. Contribute to a knowledge base of common problems and solutions. Administrative Support & Process Improvement Provide administrative support to the IT Manager as needed. Follow up on tasks and maintain accurate user records. Suggest improvements to support procedures and systems. Relay user feedback to relevant teams. Help maintain department standards and contribute to the achievement of IT and company goals. Why Join Us? You'll be part of a collaborative IT environment where your problem-solving skills and technical knowledge will make a real impact. If you're passionate about tech, love helping others, and want to grow your career in IT. About Us Ali & Sons Holding LLC is a pioneering force that has been instrumental in shaping the direction and development of the UAE’s economy through its diverse, dynamic, and high-end offerings. Since its establishment, Ali & Sons has remained determined to deliver innovative solutions, modern and original products, and services with technologically advanced resources that enable sustainable and positive outcomes. The multi-faceted conglomerate holds a solid presence across a vast scope of sectors which include Automotive, Oil & Gas, Contracting, Commercial, Marine Engineering, Retail, Property Management, Tourism, Manufacturing, and Healthcare. The group is aligned with some of the globe’s most prestigious and sought-after brands such as Porsche, Audi, Volkswagen, and Skoda. In parallel, the company has founded several of its own highly successful brands including Amwaj Jewellery, Ali & Sons Real Estate, and Eurostar Rent-A-Car. About the Team The team at Ali & Sons is dedicated to fostering innovation and excellence in all areas of our operations. We value collaboration and are committed to providing the best support to our internal users. #J-18808-Ljbffr