DPI Engineer

As an DPI platform Engineer, you will be performing daily DPI platform service verifications and monitoring. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to vendor and planning. Key Accountabilities Work with Customer & Network Operations for deployment, maintenance, administration and operational tasks Good communication and interaction skills to handle/resolve customers complaints and issues on time. Recommend configuration changes and assist with implementations General services as required including installation of software maintenance updates for all Allot devices and solutions Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise Work with change management team for maintenance window & guidelines. Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs) Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools Lead the analysis/discussion with other departments in order to solve and prevent issues Submitting and escalation of issues into L2 support as needed Accountability for Case management and ensuring that they are resolved Providing consultative support and mentor other less experienced team members Positive contribution towards quality reviews for other colleagues and peers. Closely work with TAC to resolve platform and application related issues on time. Qualifications: Bachelor of Engineering / BSc. In Electrical/Electronics/Telecommunications /Computer Science Experience: Experience with Deep Packet Inspection and Web Content Filtering Products. Familiar with one of the following languages: Perl, Python Experience with Mobile Applications Architecture, Functional Testing, Performance Testing and Deep Analysis of Applications. Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP) Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF) Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, Wi MAX, GSM, UMTS,4G and 5G) Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology and Other Industries Telecommunications, IT System Operations and Maintenance, and IT Services and IT Consulting Referrals increase your chances of interviewing at edara by 2x Sign in to set job alerts for “Value-Added Services Engineer” roles. Product Growth Hacker: Exchange & Main App Dubai, Dubai, United Arab Emirates 4 hours ago Senior Quality Assurance Automation Engineer (Contract - For Immediate Hire) Dubai, Dubai, United Arab Emirates 18 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr