Engagement Center Representative

Join to apply for the Engagement Center Representative role at Al Rostamani International Exchange Join to apply for the Engagement Center Representative role at Al Rostamani International Exchange Get AI-powered advice on this job and more exclusive features. Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001: 2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.Job Purpose This position reports to the Engagement Centre Team Leader accountable to provide the highest standards of customer service through the provision of telephone (voice), chat, email, Whatsapp and other channels to existing and potential customers.Job Responsibilities Receive in-bound calls, emails, chats, and other interactions using different channels touch-points from customers, prospects, and non-customers while maintaining established for number of interactions, handling time, and quality of the interactions Provide high quality customer service by handling customer’s enquiries efficiently and politely with correct and complete information and redirect tem where appropriate Perform customer transactions / interactions accurately & in an efficient manner Perform maintenances / updates / setup for customers in accurate and timely manner Record / update all details / comments/ interactions reasons / escalations etc in proper and efficient manner Identify customer’s problems / issues / concerns and offer appropriate solutions / alternatives Enhance revenues / income by identifying and maximizing selling and cross-selling opportunities Continuous learning to be up-to-date with changes to products, services and procedures / processes Participate in outbound calling programs and other projects and activities when required Perform any other duties / responsibilities consistent with the role as assigned by management Understand and adhere to the engagement centre policies / metrics / KPIs, while providing excellent and consistent customer service Comply with ARIE’s rules and regulations and implement the highest ethical and operational standards. Work under guidelines instructed by the line manager and select the best course of action from number of alternatives in a variety of office work Execute tasks according to the identified priorities by management Job Requirements Qualifications Graduate or equivalent in any related field Experience Over 1 year in a contact centre industry and / or customer support / service role preferably in the same industry Knowledge & Skills Fluency in English (written & spoken) one more language either Arabic or any Asian language Verbal & written communication skills including technical writings and interpersonal skills Patience and calmness when working under pressure / handling complaints etc Good computer skills Data entry skills Customer service oriented High degree of attention to detail At Al Rostamani Group , we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Referrals increase your chances of interviewing at Al Rostamani International Exchange by 2x Sign in to set job alerts for “Representative” roles. Dubai, Dubai, United Arab Emirates 16 hours ago Sales Executive - Inside Sales (dubizzle Cars) Sales Executive

Al-Futtaim Automotive

Automall

Abu Dhabi Customer Service Representative - Swahili Speaker Sales Consultant - Commercial Vehicle

Al-Futtaim Automotive

FAMCO - Hino Trucks Dubai, Dubai, United Arab Emirates 18 hours ago Customer Service Representative - Amharic Speaker Dubai, Dubai, United Arab Emirates 16 hours ago Customer Service Representative (Arabic & English Speaker) Business Development Officer - Outbound Sales (FABRS) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr