Front Office Executive

To provide a range of reception intake and associated administrative services pertaining to incoming patients. Customer care executives will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate. RESPONSIBILITIES Prepare different insurance claim forms to go with the files and arrange them in the respective doctor’s chambers. Maintain confidentiality of the files at all times. Cater to the needs of all incoming patients (with or without appointments). Register new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities. Record incoming messages of doctors. Provide information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. Participate in the monthly staff educational conferences. Commit to do all duties (with different timings) as assigned by the Supervisors. Develop and maintain the feedback/complaint procedure for customers to use and receive redressal. Expedite flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment. Provide information about the medical insurance coverage to patients and check the same through online eligibility diligently before sending the patient to the doctor. Investigate patient/visitor concerns and implement appropriate courses of action. Perform duties of handling Patient/Telephone/back office work. Daily auditing of insurance claims. Count money in cash drawers at the beginning of shift to ensure that amount is correct. Compute and record totals of transactions. Collect cash as per payment slip. Track the correct service with price as per request by the doctor. Receive payment by cash, cheque, credit card, and vouchers. Verify the insurance card validity, coverage, and approval status. Check doctors’ and patients’ signatures, eligibility on the claim form. Issue receipt & detailed summary of bills. Submit previous day collections to accounts. Work in all shifts as scheduled by the Head of Department. Strictly adhere to organization’s regulations and policies, especially those related to infection control and patient safety. Support Continuous Quality Improvement and participate in all quality assurance activities of the service. Participate in scheduled in-service training programs. Exercise effective interpersonal skills in dealings with department staff, associates, and Management. Maintain confidentiality as per the agreement signed. Demonstrate the ability to listen to others in promoting effective communication. Develop a thorough understanding of policies and procedures of the hospital and demonstrate respect for them. Carry out other duties when requested by the Head of department. QUALIFICATIONS Preferably a college graduate in any discipline. Minimum 1-year experience as a receptionist in a patient-focused environment and operation of multi-line switchboard system. Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills. Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure. Ability to work independently with minimal supervision. Reliable, punctual, dependable, and responsive. Excellent command of oral and written English; Arabic language advantageous/desirable but not essential. #J-18808-Ljbffr