Customer Service Representative

3 months ago Be among the first 25 applicants Join OEXN as a Customer Service Representative (FX/CFDs) Delivering world-class support to clients across the Middle East and India About Us: OEXN is a globally regulated FX/CFDs broker offering an extensive range of financial products and services. With a client-first approach and rapid expansion, we are seeking a Customer Service Representative (CSR) to provide exceptional support to our traders and partners in the Middle East and India regions. Client Support: Assist clients via phone, email, and chat with inquiries related to account opening, deposits/withdrawals, trading platforms, and technical issues. Onboarding Assistance: Guide new clients through the account setup process and help ensure they understand our trading platforms and services. Client Education: Offer product-related information (FX, CFDs, platforms like MT4/MT5), and educate clients on trading conditions, leverage, spreads, and compliance. Retention Focused: Work closely with the sales team to support client retention and build long-term relationships with traders and investors. Escalation Management: Identify complex issues and escalate to relevant departments when necessary, ensuring timely resolution. Compliance Awareness: Maintain a strong understanding of regulatory guidelines to ensure accurate and compliant communication with clients. Join OEXN as a Customer Service Representative (FX/CFDs) Delivering world-class support to clients across the Middle East and India About Us: OEXN is a globally regulated FX/CFDs broker offering an extensive range of financial products and services. With a client-first approach and rapid expansion, we are seeking a Customer Service Representative (CSR) to provide exceptional support to our traders and partners in the Middle East and India regions. Key Responsibilities: Client Support: Assist clients via phone, email, and chat with inquiries related to account opening, deposits/withdrawals, trading platforms, and technical issues. Onboarding Assistance: Guide new clients through the account setup process and help ensure they understand our trading platforms and services. Client Education: Offer product-related information (FX, CFDs, platforms like MT4/MT5), and educate clients on trading conditions, leverage, spreads, and compliance. Retention Focused: Work closely with the sales team to support client retention and build long-term relationships with traders and investors. Escalation Management: Identify complex issues and escalate to relevant departments when necessary, ensuring timely resolution. Compliance Awareness: Maintain a strong understanding of regulatory guidelines to ensure accurate and compliant communication with clients. Qualifications: Prior experience in a customer support role within a forex, CFD, or financial services environment . Strong knowledge of FX and CFD products and trading platforms (MT4, MT5). Excellent communication skills in English ; Arabic and/or Hindi are highly desirable. Familiarity with clients from the Middle East and India . Ability to stay calm under pressure and manage multiple client interactions simultaneously. Customer-first mindset with a professional and helpful attitude. Strong organizational and problem-solving skills. What We Offer: Competitive salary with performance-based incentives. Remote work flexibility. Work alongside a passionate, experienced team in a high-growth environment. Access to top-tier financial products and tools to help support client success. Career growth opportunities in a fast-paced, global fintech company. Ready to join us? email us at Apply now with your resume and a short message about your experience in customer service and the FX/CFD space. Let’s grow together! Seniority level Seniority level Entry level Employment type Employment type Part-time Referrals increase your chances of interviewing at OEXN by 2x Get notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates . Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Service Executive (1-Year Contract) Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 16 hours ago Dubai, United Arab Emirates 37 minutes ago Dubai, Dubai, United Arab Emirates 16 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Dubai, Dubai, United Arab Emirates 16 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr