Assistant Manager Help Desk IT

Provide first line systems support

• Document all customer inquiries

• Diagnose and attempt to resolve issues

• Coordinate and clearly communicate issues to responsible parties

• When necessary, consult with outside departments and vendors for resolutions

• Monitor and follow up with customers daily on open logs to insure accurate and timely resolutions

• Use judgement in escalating unresolved issues to management

• Maintain current working knowledge of systems supported

Assist in server and network support projects, when applicable.

• Demonstrate excellent customer service skills, including professionalism, courtesy and patience in all dealings with customers.

Job Specification

Four (4) years of directly relevant Information Technology Service Desk experience

•Be able to solve and explain technical issues to a disparate range of technical and non-technical clients

Information Technology and Services - Rawalpindi, Pakistan

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