Instructional Designer/Program Manager

About the Role:

Grade Level (for internal use):

11

The Instructional Designer and Program Manager plays a pivotal role in executing the Commercial Readiness learning strategy, specifically focused on Sales Specialist and Account Manager onboarding across Market Intelligence.

Reporting to the Commercial Readiness L&D Lead, this position is integral to the Revenue team by driving impactful learning experiences that encompass the required skills for new employees to excel in the revenue organization. This role will be responsible for designing sales skills, product knowledge & systems training learning paths.

This role requires a strong foundation in instructional design, with demonstrated experience in managing complex projects, and leveraging Learning Management Systems (LMS) to deliver and track training. The ideal candidate will thrive in a collaborative, fast‑paced environment and demonstrate a passion for learning and development.

Key Responsibilities:

Instructional Design & Learning Experience Development

Design and develop engaging, instructionally sound learning experiences specifically for Sales and Account Manager onboarding, including e Learning modules, instructor‑led sessions, blended learning programs and learning assessments.

Translate complex sales concepts and tools (e.g., Sales frameworks, S&P product propositions, CRM & tools) into compelling and actionable learning content in collaboration with subject matter experts (SMEs).

Facilitate virtual training sessions that encourage skill application and enhance learner engagement, specifically targeting new Sales and Account Managers.

Support new joiners with ad‑hoc learning to enhance their onboarding experience.

Learning Program & Project Coordination

Oversee end‑to‑end learning project execution related to Sales and Account Manager onboarding, including timelines, deliverables, and cross‑functional collaboration.

Maintain and update onboarding learning assets throughout their lifecycle, ensuring content remains current, accurate, and aligned with evolving business needs.

Support the development and maintenance of onboarding roadmaps and role‑based learning journeys to enhance sales readiness and performance for new hires.

Needs Assessment & Performance Analysis

Conduct learning needs assessments utilizing learner data, business metrics, and stakeholder feedback to identify skill gaps specific to Sales Specialists and Account Managers.

Stakeholder Collaboration & LMS Coordination

Collaborate with teams across Sales Enablement, Product, Marketing, and HR to ensure onboarding programs are integrated within the broader learning ecosystem.

Act as a key point of contact for stakeholders, providing regular updates and ensuring alignment throughout the learning paths.

Deploy training through Learning Management Systems such as Mindtickle, Workday Learning, or Cornerstone, managing logistics, tracking learner progress, and generating reports.

Evaluation & Continuous Improvement

Analyze learner feedback, participation data, and performance trends to assess the effectiveness of onboarding programs and guide ongoing improvements.

Continuously iterate on content and program design based on data insights to ensure ongoing relevance, engagement, and impact for new Sales and Account Managers.

Qualifications:

2–4 years of experience in Learning & Development, with demonstrated expertise in instructional design and program management, particularly in onboarding contexts.

Proficiency in using the ADDIE model to develop learning programs across various delivery formats (blended, virtual, e Learning).

Strong LMS expertise, including experience with platforms like Mindtickle, Workday Learning, or Cornerstone for effective content deployment, tracking, and reporting.

Understanding of adult learning principles, blended learning strategies, and microlearning best practices, especially as they pertain to sales training.

Experience working cross‑functionally and managing relationships with internal stakeholders, particularly in a sales environment.

Familiarity with sales enablement concepts.

Excellent communication, organization, and stakeholder management skills.

Experience using learning analytics to inform program decisions and drive improvements.

Financial services experience is a plus, but not required.

Benefits

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

Accommodations

If you need an accommodation during the application process due to a disability, please send an email to , and your request will be forwarded to the appropriate person.

US Candidates Only

The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision:

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