Manager Operations Maintenance (Non Telco)

Manager Operations Maintenance (Non Telco)

FAE offers diverse opportunities to work on several projects with major Banking institutions and almost all Telecom operators currently operating in Pakistan.

Currently, FAE is seeking a General Manager of Operations for Non-Telco, specifically for the Operation & Maintenance (O&M) of Generators.

The ideal candidate should possess at least 10 years of experience with a solid academic and professional background.

A competitive package will be offered, depending on experience.

Job Specification

Responsible for managing the operation & maintenance of Genset sites across Pakistan.

Managing KPIs/SLAs for various clients.

Ensuring client satisfaction and effective communication.

Developing O&M processes, procedures, templates, tools, and regulations.

Managing significant incidents and client relations.

Making strategic decisions on day-to-day issues escalated by clients.

Performance management for long-term service delivery plans.

Controlling overall budget and monitoring performance against it.

Setting strategies for KQI/KPI/SLA targets.

Coordinating and conducting meetings with clients to address routine issues, ensuring quality and satisfaction.

Supporting new projects with a management perspective.

Collaborating with Customer Management to develop programs for network improvement.

Monitoring progress, providing financial control, and ensuring project quality.

Routine monitoring of network operation and performance management concerning SLA & KPI.

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