Business Development Manager – US Client Acquisition (CSR Roles)

Business Development Manager – US Client Acquisition (CSR Roles)

Employment Type: Full-time / Contract (Performance-based growth)

Target Market: United States

Industry: Customer Support / BPO / AI-enabled Services

We are a growing, service-driven organization focused on providing high-quality

Customer Support Representatives (CSR)

for US-based companies. Our goal is to build long-term partnerships by delivering reliable, well-trained support teams that meet international service standards.

We are now looking for a

Business Development Manager

who can actively secure CSR opportunities in the

US market

and help us scale our client base.

Role Overview

The Business Development Manager will be responsible for

identifying, applying for, pitching, and closing US-based CSR roles and support contracts

. This role is hands‑on and execution-focused, ideal for someone who understands how US hiring and outsourcing works and can independently drive results.

Key Responsibilities

Apply for and secure

US-based CSR jobs and customer support contracts

via platforms such as Linked In, Upwork, direct outreach, and company career pages

Identify potential US clients looking to outsource or hire remote customer support teams

Prepare and customize proposals, pitches, and outreach messages for US companies

Communicate with US clients via email, Linked In, and video calls to close deals

Coordinate internally to ensure smooth onboarding of CSR resources once a deal is secured

Maintain a pipeline of active leads and report weekly progress

Build long-term client relationships to enable repeat business and expansion

Required Skills & Experience

Proven experience in

business development, client acquisition, or sales

Strong understanding of

US market hiring practices

, especially for customer support roles

Excellent written and verbal

English communication skills

Experience applying for jobs/contracts on

Linked In, Upwork, or similar platforms

Ability to work independently and take ownership of targets

Negotiation and closing skills

Familiarity with BPO, customer support, or staffing services is a strong plus

What We Offer

Competitive

base + performance‑based commission

(high upside on closures)

Opportunity to grow into a

senior or head of business development

role

Fully remote work with flexible structure

Direct impact on company growth and strategy

Long‑term collaboration for consistent performers

Ideal Candidate

You are proactive, target‑driven, and confident dealing with US clients. You understand how to position services, find jobs, and turn applications into real contracts. If you can bring results, this role will grow with you.

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