Support Engineer – FlyWP (LATAM, Remote)

Company

: Fly WP Inc. (a we Devs company).

About Us

: we Devs is a leading-edge software company specializing in innovative Word Press Plugins and Saa S products that empower businesses to thrive worldwide. Our focus is on efficiency, scalability, and creating meaningful impact for our clients. We proudly serve

100,000+

customers across

160+

countries

, helping businesses achieve their goals with our solutions.

About Fly WP

: Fly WP is our modern, Docker-powered Word Press server management platform built for agencies, developers, and businesses who demand performance and reliability. We automate server provisioning, scaling, and monitoring across leading cloud providers like Digital Ocean, Vultr, AWS, Google Cloud, Hetzner, and Akamai—all within secure Docker environments.

The Role

We’re hiring a

remote Support Engineer

based in the

LATAM region

to support our North American customers. You’ll handle technical support tickets, live chat, and occasionally join client meetings to assist with server-related or deployment questions—

all from the comfort of your home office.

This role suits someone who is fluent in English, has strong Linux and Docker knowledge, and enjoys helping developers and agencies solve infrastructure challenges.

This isn’t your typical “turn it off and on again” support role. You’ll be troubleshooting Docker containers, helping agencies migrate dozens of Word Press sites, optimizing My SQL queries, and occasionally jumping on calls to walk customers through complex server configurations. You’ll work during North American business hours (EST/CST preferred) and be the bridge between our customers and our engineering team.

If you love solving technical puzzles, get excited about infrastructure, and genuinely enjoy helping people succeed—this remote role is for you.

What You’ll Be Doing

Providing technical support via tickets, live chat, and email to customers dealing with server, Docker, Word Press, or deployment issues.

Jumping on scheduled client calls for onboarding, troubleshooting complex problems, or doing technical demos when needed.

Troubleshooting the entire stack: Docker containers, Ubuntu servers, Nginx/Open Lite Speed configs, My SQL databases, Redis caching, and Word Press itself.

Handling all the fun server stuff: SSH access issues, SFTP configurations, DNS problems, SSL certificate installations, and email server troubleshooting.

Setting up and managing VPS servers from scratch—installing packages, configuring services, optimizing performance, and making sure everything runs smoothly.

Deploying multiple Word Press sites on single servers, setting up virtual hosts, configuring SSL, and creating custom Nginx configurations.

Digging through logs (lots of logs) to figure out what’s actually causing problems and fixing them fast.

Guiding customers through server provisioning, Word Press migrations, backup strategies, performance tuning, and security best practices.

Writing clear, detailed documentation so the next person (or future you) doesn’t have to figure it out again.

Contributing to our knowledge base and helping build automation tools to make support more efficient.

Escalating the really gnarly issues to our Dev Ops team with all the context they need to solve it quickly.

Giving product feedback based on what customers are struggling with or asking for.

What We’re Looking For

Strong Linux system administration skills—you should be comfortable living in the terminal and managing Ubuntu servers independently.

Solid Docker experience—you know how containers work, can troubleshoot them when they don’t, and understand Docker Compose.

Dev Ops fundamentals—you get CI/CD concepts, infrastructure automation, and how modern deployment pipelines work.

Web server configuration experience with Nginx and/or Open Lite Speed—you can set up virtual hosts, configure SSL, and optimize performance.

Deep Word Press knowledge—you understand how Word Press works under the hood, common issues, and how to optimize it properly.

VPS management chops—you’ve actually set up and managed your own servers, not just clicked through control panels.

Database skills—you can troubleshoot My SQL/Maria DB issues, optimize queries, and understand how Word Press uses databases.

Redis and caching strategies—you know how to implement and troubleshoot caching for Word Press performance.

Excellent English communication skills (C1/C2 level)—you can explain complex technical concepts clearly to non-technical customers.

A genuine desire to help customers succeed—you get satisfaction from solving problems and making people’s lives easier.

Self‑motivation and initiative—you don’t wait to be told what to do; you see problems and fix them.

Attention to detail—you actually read error messages, check logs thoroughly, and document things properly.

Team collaboration skills—you work well with distributed teams and share knowledge generously.

Availability to work North American time zones. (EST/CST preferred)

Bonus points if you have

Proficiency in Bash scripting for automation and tooling development

Experience with configuration management tools (Ansible or similar platforms)

Familiarity with monitoring and observability tools (Grafana, Prometheus, Sentry)

Hands‑on experience with major cloud infrastructure providers (Digital Ocean, Hetzner, AWS, Google Cloud)

Experience with customer support platforms (Slack, Zendesk, Crisp)

Version control experience with Git and familiarity with job scheduling tools (Ofelia, cron)

Work Setup

Remote position based in LATAM.

Working hours: North American business hours. (EST/CST preferred)

5 days per week.

Compensation & Benefits ❤️

Competitive USD-based salary. (based on your experience and location)

Annual salary reviews.

Work in a flat organization where your voice is actually heard and valued.

2 annual festival bonuses.

Performance & referral bonuses.

Paid Parental & marriage leave.

Generous leave policies: casual, sick, annual, bereavement, and carry-forward leave.

Yearly annual & family tour, plus quarterly team outings.

Access to training and learning materials.

Regular knowledge-sharing sessions with the team.

The Application Process

Complete a practical technical assignment. (we want to see how you troubleshoot)

Interview with our Support Team Lead & HR Team.

English communication assessment.

Final interview with the Board of Directors.

Get a formal job offer and join the team.

Our Statement

At we Devs, we are committed to fostering a workplace where everyone feels valued, respected, and empowered to do their best work. We believe in building a team driven by excellence where talent, dedication, and merit are what truly matter.

We provide equal employment opportunities to all qualified individuals without discrimination. Every hiring decision is based on skills, experience, and the ability to contribute to our mission—not on personal characteristics or backgrounds.

We are dedicated to creating an environment where every team member can thrive, grow, and make meaningful contributions. Your work, your ideas, and your passion are what define your success at we Devs.

Life at we Devs

Ready to make a meaningful impact supporting thousands of developers and agencies building faster, more secure Word Press sites? Join the we Devs family and help shape the future of Word Press hosting infrastructure. ⚡