الصفحة الرئيسية المملكة العربية السعودية Shop Manager - Sunglass Hut
الصفحة الرئيسية المملكة العربية السعودية Shop Manager - Sunglass Hut
Shop Manager - Sunglass Hut
تفاصيل الوظيفة
The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards. Key Responsibilities:
- Detect, anticipate, and regularly report on customer needs, market trends, and competitor activities impacting the region or market.
- Greet customers, offer assistance, and promptly address their needs and complaints in line with quality and customer service standards, fostering customer loyalty and enhancing the portfolio.
- Ensure that store licenses and certificates are up to date, and that employees' official documents are valid and compliant with local regulations.
- Ensure a smooth and efficient receiving process for items and shipments, while monitoring all inventory activities, including cycle counts, stock movements, transfers between shops, transfers to/from the warehouse, damaged items, devolutions, and shrinkage.
- Analyze hourly, daily, and weekly sales performance; monitor top-selling items; identify missing sizes and items; and manage collection rotation in coordination with relevant stakeholders to determine replenishment needs.
- Place accurate orders, meet stock performance objectives, and maximize sales and sell-out.
- Prepare staff schedules based on budgeted hours, visitor traffic, daily sales targets, events, and operational needs (including shipments, stock counts, sales, etc.).
- Ensure effective communication of sales plans and set daily and hourly targets for the shop/department team.
- Log and update all commercial and operational information, as well as various requests, on provided platforms (such as help-desks, events, and loss prevention applications) in a timely and accurate manner.
- Manage the annual allocated budget by monitoring expenditures within set limits, optimizing and reducing costs where possible, and reporting variances against the budget.
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Sales and Customer ServiceIndustries
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الشركة المعلنة عن الوظيفة
Azadea Group
-
Restaurant and Hospitality Management Advanced Diploma Alpha Academy93 درهم
1,983 درهممدة الدورة التدريبية: 20 Hours -
Professional Waiter Diploma International Open Academy73 درهم
258 درهممدة الدورة التدريبية: 60 Hours
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