الصفحة الرئيسية الإمارات العربية المتحدة Service Manager / Public Health Pest Management
الصفحة الرئيسية الإمارات العربية المتحدة Service Manager / Public Health Pest Management
Service Manager / Public Health Pest Management
تفاصيل الوظيفة
The functions of the Service Manager are to manage the entire day-to-day operation of services and are responsible for customer satisfaction and the management of subordinates (i.e., supervisors, crew leaders, technicians, customer service officer, and company management).
Responsibilities:
- Set up and conduct training for supervisors, crew leaders, and technicians theoretically and practically using Unimar’s Service Guides & Modules.
- Assign daily duties to supervisors and follow up on their performance regarding site visits, spot-checking crews, and conducting monthly or quarterly reports (PPMR).
- On receipt of the contracts, allocate jobs to supervisors and crews.
- Check the following on a regular basis:
- Stock transfers from warehouse to the crews.
- Control the stock on hand of the crews.
- Monitor monthly stock and inventory reports in the warehouse.
- Set inventory par levels for all stock items in the warehouse.
- Conduct workshops and orientation on any new products introduced in the operation to the crews.
- Ensure that the status of vehicles, equipment, tools, and machinery is always in good condition; report any breakdowns immediately to management and the master mechanic for repairs.
- Monitor the status of safety gear with the crews, including uniforms, masks, safety shoes, gloves, and goggles, and submit requisitions to management for replenishment.
- Receive and study customer files regarding the scope of work, details of premises, infestation situations, and contact persons prior to preparing the annual scheduling of services.
- Prepare a work plan procedure upon signing any Class A service contract and present it in a general initial coordination meeting with the customers.
- Conduct a general orientation/coordination meeting with every Class A & B customer representative upon signing any new contract to discuss treatments, schedule of services, and any other requirements.
- Prepare operations instruction sheets upon signing any service contract and receipt of customer files, locating the job to the crews A, B & C, and defining all details of the scope of work, frequencies, and other instructions.
- Check and approve all job cards of crews upon completion of jobs.
- Conduct periodical inspections and surveys at customer sites on a routine basis and/or upon complaint.
- Check and approve all job cards received from the crews on a daily basis.
- Oversee and approve daily job orders to crews when prepared by the customer service officer.
- Approve all PPMR or any other technical reports prepared by the supervisor/entomologist prior to presentation to the customer.
- Prepare and submit overall reports to customers on any upcoming situations.
- Conduct courtesy visits to customers to strengthen relationships with their representatives.
- Conduct sales contacts during available time, including premises surveys, defining scope of service systems, and preparing estimations and quotations.
Job Types:
Full-time, Contract, PermanentMinimum Requirements:
License/Certification: Agricultural engineer, zoology, or entomology diploma (Required). #J-18808-LjbffrApply safely
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الشركة المعلنة عن الوظيفة
Unimar Building Services
-
Level 2 & 3 Customer Services Diploma New Skills Academy9 دينار بحريني
112 دينار بحرينيمدة الدورة التدريبية: Upto 10 Hours -
Customer Service & Management Adams Academy10 دينار بحريني
98 دينار بحرينيمدة الدورة التدريبية: Upto 3 Hours
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