After Sales Service Specialist

Job Description: After-Sales Engineer About Us: Spruce Up is a leading machinery manufacturing company that specializes in designing and producing high-quality road-cleaning machines. Spruce Up is a cutting-edge hardware technology manufacturing company. With a leadership team from IIT Bombay, Harvard University, and S. P. Jain (GSM). We are disrupting the technological landscape of machines that will clean the cities and villages of India. We aspire to bring change and supercharge the Swachh Bharat Mission. Position Overview: We are seeking an experienced and customer-focused After-Sales Engineer to join our team in the automotive industry. The ideal candidate will play a crucial role in providing technical support, ensuring customer satisfaction, and driving the efficiency of our after-sales operations. This role requires a blend of technical expertise, problem-solving skills, and a strong commitment to service excellence. Key Responsibilities: Customer Support:

• Act as the primary point of contact for technical inquiries and support for customers post-sale.
• Address and resolve customer complaints promptly, ensuring high levels of satisfaction.
• Conduct regular follow-ups to ensure customer satisfaction with products and services.

• Diagnose and troubleshoot mechanical, electrical, and software-related issues in vehicles.
• Provide on-site and remote technical support to resolve complex problems.
• Assist customers with product installation, maintenance, and repairs.

• Work closely with service teams, dealers, and distributors to ensure timely delivery of after-sales services.
• Coordinate and oversee warranty claims, ensuring adherence to company policies.
• Maintain detailed records of service activities, customer interactions, and solutions provided.

• Provide training to customers and dealers on the proper use and maintenance of products.
• Develop and maintain service manuals, technical bulletins, and training materials.

• Collect and analyze customer feedback to identify recurring issues or areas for product improvement.
• Collaborate with R&D and quality teams to relay customer insights and recommend product enhancements.

• Ensure all after-sales operations comply with safety and quality standards.
• Stay updated on industry trends and new technologies in the automotive sector.

• Education: ITI and diploma in Mechanical Engineering, Automotive Engineering, or a related field.
• Experience: Minimum 2-4 years of experience in an after-sales/service engineering role (Deisel Engine), preferably in the automotive industry.

• Strong understanding of automotive systems, including mechanical, electrical, and software components.
• Proficiency in diagnostic tools and equipment.
• Knowledge of warranty claim processing and service management systems.