الصفحة الرئيسية الإمارات العربية المتحدة Sales & Service Coordinator (Technical Team Support)
الصفحة الرئيسية الإمارات العربية المتحدة Sales & Service Coordinator (Technical Team Support)
Sales & Service Coordinator (Technical Team Support)
تفاصيل الوظيفة
Job Title: Helpdesk Manager Vacancy: 1 Vacancy Job Description:
- Manage and administer the helpdesk, overseeing incident logging, diagnosis, and escalations to maintain quality standards. Maintain a help desk ticketing system to record, track, and prioritize customer inquiries.
- Facilitate the timely resolution of issues within stated service level agreements (SLAs). Prioritize and resolve incidents in alignment with client-set priorities, adhering to SLAs and escalating when necessary.
- Collaborate seamlessly with cross-functional teams, including Systems, Network, and Vendor Engineers, to track and resolve incidents across IT domains.
- Verify and renew Service Level Agreements, promptly notifying customers of SLA expirations and activations for transparent communication.
- Efficiently coordinate with vendors for deliveries, ensuring streamlined operations and effective tracking. Maintain a record of customer invoices and ensure that invoices are generated in accordance with the SLA-specified payment milestone.
- Take responsibility for customer shipments, guaranteeing punctual and accurate deliveries. Identify renewal opportunities, obtain vendor quotations, and prepare proposals to enhance customer relationships and drive business growth.
- Maintain accurate customer databases encompassing installed base information, assets, and contracts, supporting operational efficiency. Review customer and supplier contracts meticulously, highlighting any concerns to ensure alignment with organizational objectives. Produce comprehensive monthly reports detailing calls status and resolutions, contributing to continuous improvement strategies.
- Coordinate between sales team and freight forwarders, filing important documents and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Respond to complaints from customers and provide after-sales support when requested.
- Store and sort financial and non-financial data in electronic form and present reports.
- Proven experience in sales or as a sales coordinator or in other administrative positions will be considered a plus.
- Proficiency in English.
- Well-organized and responsible with an aptitude in problem-solving.
- Excellent verbal and written communication skills.
- A team player with a high level of dedication.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
JACKY'S BUSINESS SOLUTIONS L.L.C
Similiar Jobs that might interest you
Technical Assistant II - Operations
Parker Wellbore... manage business operations, and ... implements appropriate technical and organizational ... may seek assistance from your ...
UAE - Sharjah 30 أيام مضت
Service Technician 1
Parker Wellbore... • Handle and operate casing running ... implements appropriate technical and organizational ... may seek assistance from your ...
UAE - Abu Dhabi 30 أيام مضت
Service Technician 2
Parker Wellbore... Independently test, operate, maintain, ... implements appropriate technical and organizational ... may seek assistance from ...
UAE - Abu Dhabi 30 أيام مضت
... between technical, operations, and workshop teams. The position emphasizes safety, quality, and operational ...
UAE - Abu Dhabi 30 أيام مضت
RBI Team Lead (Fixed Term - 24 Months)
Oceaneering... industry standards. • Technical governance ... establishing Integrity Operating Windows (IOWs ... . NON-ESSENTIAL • Assist with ...
UAE - Abu Dhabi 30 أيام مضت
Operation Geologist
International Development Company Manpower Supply... ACCOUNTABILITIES Description Wellsite operation planning and management ... plans ensuring technical requirements together ...
UAE - Abu Dhabi 30 أيام مضت
Senior Project Controls Engineer
NES Fircroft... in reputted EPC contractors operating in middle east ... with the engineering and technical expertise they need, wherever ...
UAE - Abu Dhabi 30 أيام مضت
TRS Administration
Parker Wellbore... Assist in the selection of crew members to suit operations ... Training Manual. Strong operational and technical skills; ...
UAE - Abu Dhabi 30 أيام مضت
Project Manager
International Development Company Manpower Supply... , ensure all technical ... technical clarifications from the customer. • Support tendering by reviewing the technical ...
UAE - Abu Dhabi 30 أيام مضت
... with the established operating programs, coordinating and ... the resolution of technical problems encountered during ...
الإمارات العربية المتحدة 30 أيام مضت
Senior Applications Analyst (BPM)
Sofomation... depth specialized IT technical expertise to ... , reconfiguring systems, changing operating procedures, training users ...
UAE - Dubai 30 أيام مضت
Senior RBI Engineer (Fixed Term - 24 Months)
Oceaneering... construction or operation of the asset and raise technical notes or ... scope of the post • Assist with any other duties ...
UAE - Abu Dhabi 30 أيام مضت
Quantity Surveyor Electrical
Saipem... construction and operation of complex ... Assist the Construction Manager and the Discipline Superintendent in the technical ...
الإمارات العربية المتحدة 30 أيام مضت
Mechanic- CRT
Parker Wellbore... to Operate (ATO) and Approved Competent Operator ... implements appropriate technical and ... may seek assistance from ...
الإمارات العربية المتحدة 30 أيام مضت
Supervisor Pressure Control
Parker Wellbore... functions, controls, operations and maintenance. ... implements appropriate technical and ... may seek assistance from ...
UAE - Abu Dhabi 30 أيام مضت
... clients with the engineering and technical expertise they need, wherever and ...
UAE - Dubai 30 أيام مضت
Dispatcher
Parker Wellbore... or logistics operations efficiently. ... implements appropriate technical and organizational ... may seek assistance from your ...
UAE - Abu Dhabi 30 أيام مضت
Admin/Document Controller
Parker Wellbore... maintenance, and operation of pressure ... implements appropriate technical and organizational ... may seek assistance from ...
UAE - Abu Dhabi 30 أيام مضت
Admin/Document Controller
Parker Wellbore... maintenance, and operation of pressure ... implements appropriate technical and organizational ... may seek assistance from ...
UAE - Abu Dhabi 30 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://ae.jooble.org/external/-7694481222800254660?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=d66a374e1bf623c86376c3cb6ebd195f