Assistant Front Office Manager

دوام كامل في Accor في Saudi Arabia

نُشرت يوم February 5, 2025

تفاصيل الوظيفة

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist.

Job Description

Assist the Front Office Manager to check that all Front Office employees report to work punctually and are well-groomed before each of their shifts.
Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow-up actions.
Assist the Front Office Manager to ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates.
Assist the Front Office Manager to liaise with Finance Department to ensure that credit procedures are properly carried out.
Assist the Front Office Manager to analyze market trends, review rooming lists and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
Assist the Front Office Manager to coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
Make courtesy calls to VIPs, long stay and corporate guests to obtain feedback and proactively handle any lapses in service standards.
Handle all guest correspondences and ensure prompt follow-ups.

Qualifications

Diploma in Tourism & Hospitality Management.
Minimum 3 years of relevant experience in a similar capacity.
Excellent reading, writing and oral proficiency in English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.
Good working knowledge of MS Excel, Word, & PowerPoint.

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الشركة المعلنة عن الوظيفة

Accor

See All Accor Jobs

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Assistant Front Office Manager

تفاصيل الوظيفة

Company Description

Job Description

Qualifications

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الشركة المعلنة عن الوظيفة

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