الصفحة الرئيسية الإمارات العربية المتحدة Hospitality Culture Manager
الصفحة الرئيسية الإمارات العربية المتحدة Hospitality Culture Manager
Hospitality Culture Manager
تفاصيل الوظيفة
Position Overview At Etihad Rail, we want our passenger rail service to be reflective of the high standards that we instil as an organisation, and exacting to our friendly, welcoming, customer-centric values. The Hospitality Culture Manager will be accountable for the development and implementation of Etihad Rail Mobility's stations, lounge, and onboard hospitality offer, ensuring that we put the customer at the heart of everything we do. The Hospitality Culture Manager will be responsible for the specification and delivery of the soft services, making sure that customer-facing staff are trained to the highest levels and able to deliver service excellence in a personalised and professional manner. The chosen candidate will bring extensive knowledge and management experience of soft service skills in delivering customer hospitality, as well as new service implementation, training, coaching, and management of service quality. The position requires specific proven experience in conjunction with hospitality services or within transportation hospitality, and the successful candidate will be able to demonstrate how they have contributed to exceptional levels of service within a similar role. Roles and Responsibilities
- Act as the lead ER representative in conjunction with the Catering Services providers and Service Consultants.
- Develop and present a Hospitality Vision & Roadmap to achieve personalised, high-quality levels of service.
- Develop procedures and work instructions to ensure consistency of high standards delivery.
- Support the mass recruitment of Customer Facing staff roles and provide input into the selection criteria for hospitality.
- Prepare the frontline customer-facing teams for Day 1, specifically in providing a quality service, and accounting for different customer segments including People of Determination.
- Act as the lead trainer and assessor for all hospitality and soft service skills.
- Define and build a set of quality standards which can be measured as part of the KPIs and the Service Quality & Mystery shopper regimes.
- Identify and implement a basket of Key Performance Indicators for hospitality at stations and onboard.
- Oversee the procurement of catering services and equipment to enable staff to carry out their duties in hospitality.
- Undertake regular spot checks on the service offer and constantly strive for service improvements.
- Maximise the CRM system to build and create a personalised level of hospitality for regular customers and VIP guests.
- Work with key internal and external stakeholders including the Contact Centre Expert, Stations and Onboard Services Expert, HR, L&D, and the Catering Services providers.
- Define and implement ER Mobility's Uniform Standards and Guidelines.
- Certified hospitality management qualification (or equivalent).
- At least 10 years of experience in Hospitality, with successful demonstrated experience in:
- Management and Supervision of Service teams.
- Delivering Training and Coaching sessions in hospitality services.
- Management and administration of Competence Standards.
- Defining processes and procedures for Hospitality Service Delivery.
- Implementing new services and products.
- Setting KPIs and reviewing them as part of a continuous improvement cycle.
- Working with a broad range of people from different religions and cultures.
- Demonstrated experience of managing multiple external stakeholders and contractors as part of a wider programme of delivery.
- English speaking with excellent written and verbal skills.
- Excellent planning, project management, and organisational structuring skills.
- Ability to get the best out of people through Performance Management.
- Exceptional attention to detail.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
Etihad Rail
Similiar Jobs that might interest you
Manager - EIT & Integration Engineering
NES FircroftManager - EIT & Integration Engineering Job objectives: Responsible for Basic, Detail engineering and follow up on ...
UAE - Dubai 15 أيام مضت
Construction Supervisor Flange Management
NES Fircroft... Management Location: Dubai UAE. Key responsibilities Flange management ... delivery with FFA engineering and procurement ...
UAE - Dubai 15 أيام مضت
Talent Management Lead
Halliburton... an undergraduate degree in Human Resources Management, Business Administration, or a similar ...
UAE - Abu Dhabi 15 أيام مضت
HR Manager
NES... in UAE. Position: HR Manager Job Profile: 10 + years ... our clients with the engineering and technical expertise they ...
UAE - Dubai 15 أيام مضت
Mechanical Completion Manager
NES Fircroft... . Position -Mechanical Completion Manager Location: Dubai UAE. ... clients with the engineering and technical expertise ...
UAE - Dubai 15 أيام مضت
Contract Manager
NES... company. Contract Management, Variation order management, Contract/ Legal ... clients with the engineering and technical ...
UAE - Dubai 15 أيام مضت
Rope Access Project Manager
Oceaneering... global provider of engineered services and products, ... diligence regarding the Integrated Management Systems on the ...
UAE - Abu Dhabi 15 أيام مضت
Senior, Reservoir Management Engineer
International Development Company Manpower Supply... in integrating ... Management skills/ Water flooding • Bachelor's Degree in Sciences (Petroleum/ Reservoir Engineering ...
UAE - Abu Dhabi 15 أيام مضت
Senior, Reservoir Management Engineer
International Development Company Manpower Supply... in integrating ... Management skills/ Water flooding • Bachelor's Degree in Sciences (Petroleum/ Reservoir Engineering ...
UAE - Abu Dhabi 15 أيام مضت
Engineering Manager
NES Fircroft... its client for an • ENGINEERING MANAGER • in UAE with at ... our clients with the engineering and technical expertise they ...
UAE - Abu Dhabi 15 أيام مضت
Sr. Accounts Payable and Inter Company Accountant
NES Fircroft... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Dubai 15 أيام مضت
Petrophysicist
ConfidentialRotation Job Previously working in a multi-cultural and multi-nationalities team Experienced in interpretation of ...
الإمارات العربية المتحدة 15 أيام مضت
Toolpusher
Nabors Drilling International Gulf FZE... corrective actions. General Management · Keeps manager informed of progress ... when the Barge engineer is off tour ( ...
UAE - Dubai 15 أيام مضت
Senior RBI Engineer (Fixed Term - 24 Months)
Oceaneering... ESSENTIAL • Perform Integrity Management, Inspection Management, Risk Assessment, Corrosion Engineering activities for ...
UAE - Abu Dhabi 15 أيام مضت
Risk Engineer
Global Projects Services... Engineer Location: ... management methodology and facilitation for Saipem resources (i.e. Proposal Manager, Project Manager ...
UAE - Abu Dhabi 15 أيام مضت
... material delivery with FFA engineering and procurement groups o ... disciplines o Advise Construction Manager about lack of ...
UAE - Dubai 15 أيام مضت
Well Integrity Engineer (Petroleum
Confidential... Integrity Engineer (Petroleum) BSc. Petroleum Engineering, preferably MSc. Petroleum Engineering ... Integrity Management. ...
الإمارات العربية المتحدة 15 أيام مضت
Senior Project Controls Engineer
NES Fircroft... Position: Senior Project Controls Engineer Duration: 6 months ... with project management, system administration ...
UAE - Abu Dhabi 15 أيام مضت
Rope Access NDT Technician
Oceaneering... diligence regarding the Integrated Management Systems on the ... (E) • Degree in Engineering (or equivalent) • Offshore ...
UAE - Dubai 15 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://ae.jooble.org/external/-6481801208344807225?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=c3a5afe4b8735a6893ba42e6761abec8