Duty Manager
تفاصيل الوظيفة
About Us Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering inspiring design that evokes curiosity to forward-thinking flavors that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted, and ridiculously personal. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people's lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests. We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Our hotel is only as good as the people it employs, so if you're passionate, focused, and driven, live for making every guest's experience ridiculously personal and creating unforgettable moments, then we invite you to join the Kimpton tribe. About Kimpton Riyadh Located in King Abdullah Financial District, which is set in the heart of the Saudi capital, 22 kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand's playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues, and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options. A Duty Manager is responsible for ensuring smooth operations and exceptional guest experiences, especially when the General Manager is unavailable. Here are the typical day-to-day activities for this position: Day-to-Day Activities of a Duty Manager
- Overseeing Daily Operations:
- Acting as the Manager on Duty and ensuring all hotel operations run smoothly.
- Monitoring all hotel activities to ensure compliance with hotel policies and standards.
- Guest Relations:
- Handling guest inquiries, requests, and complaints promptly and professionally.
- Ensuring that all guests receive exceptional service and addressing any issues that arise.
- Staff Supervision:
- Supervising and supporting front desk, housekeeping, and other operational staff.
- Ensuring that all employees are in proper uniform and adhere to grooming standards.
- Safety and Security:
- Conducting regular patrols of the hotel premises to ensure the safety and security of guests and staff.
- Responding to emergencies and coordinating with security personnel as needed.
- Financial Management:
- Overseeing cash handling procedures and ensuring accuracy in financial transactions.
- Reviewing financial statements and activity reports to monitor productivity and goal achievement.
- Administrative Tasks:
- Preparing and submitting daily reports on hotel operations and guest activities.
- Ensuring that all necessary documentation is completed accurately and on time.
- Problem-Solving and Issue Resolution:
- Addressing any operational issues that arise during the shift.
- Finding effective solutions to ensure guest satisfaction and smooth operations.
- Communication and Coordination:
- Maintaining constant communication with other departments to ensure seamless service.
- Providing handover notes and updates to the next shift to ensure continuity.
- Strong Communication Skills:
- Ability to communicate clearly and effectively with guests, staff, and management.
- Leadership and Team Management:
- Leading and motivating staff to provide excellent service.
- Problem-Solving Skills:
- Addressing and resolving issues promptly and effectively.
- Attention to Detail:
- Ensuring accuracy in financial transactions and documentation.
- Organizational Skills:
- Managing multiple tasks and maintaining detailed records efficiently.
- Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration.
- Two to Three years prior tenure in a similar role.
- International luxury hotel chain background.
- GCC exposure.
- English Fluency is required.
- Arabic Fluency is preferred.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
