تفاصيل الوظيفة
Your team and working environment: Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS Job Description Front Office Supervisor The Front Office Supervisor plays a pivotal role in leading the daily operations of the front desk and guest services team. You will create a welcoming environment, oversee front office staff, and ensure that all service standards are met with professionalism and warmth. Your ability to handle guest concerns promptly and provide personalized service will be key to delivering exceptional and memorable guest experiences. What you will be doing:
- Lead and supervise the daily operations of the front office team to ensure smooth check-in/check-out processes and exceptional guest experiences.
- Provide proactive and friendly service, ensuring that all guest interactions are positive and tailored to individual needs.
- Handle guest concerns and complaints with a swift, solution-oriented approach, ensuring issues are resolved quickly and professionally.
- Communicate department priorities and special requests clearly to all staff, ensuring a seamless, personalized experience for every guest.
- Monitor staff performance, provide coaching, and ensure the team is meeting service standards and expectations.
- Maintain a strong focus on guest satisfaction, ensuring consistent, high-quality service at all times.
- Collaborate with other hotel departments to address guest needs and ensure efficient operational flow.
- Stay informed on all hotel policies, procedures, and relevant information to effectively manage guest needs and departmental operations.
- Service-focused personality is essential – experience in customer service or hospitality required.
- Prior experience in a leadership or supervisory role within a front office or guest services environment is preferred.
- Proficient in Opera or similar property management systems (PMS) and basic office software.
- Strong communication skills, both written and verbal.
- Fluency in English; proficiency in additional languages is a plus.
- Ability to think quickly and adapt to changing situations, keeping calm under pressure.
- Detail-oriented, organized, and able to manage multiple tasks effectively.
- Strong problem-solving skills and a proactive approach to guest satisfaction.
- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our corporate social responsibility activities like Planet 21
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