تفاصيل الوظيفة
Job Description
- Answer incoming calls from customers and stakeholders.
- Resolve customer complaints regarding product sales or service inquiries.
- Provide information about products and services.
- Record customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional support.
Skills
- Excellent phone etiquette and interpersonal skills.
- Ability to handle stressful situations.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel).
- Competent in CRM software.
- Flexible to work shifts.
Qualifications
- Bachelor’s degree in a related field.
- Previous experience in customer support or call center preferred.
- Excellent communication skills in Arabic and English are required.
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