Information Technology Help Desk Support
دوام كامل
في Vistas Global
في
Qatar
نُشرت يوم January 31, 2025
تفاصيل الوظيفة
Job Title: IT Helpdesk Support Location: Qatar Job Summary: We are seeking a skilled and customer-focused IT Helpdesk Support professional to provide technical assistance and support to end-users. The ideal candidate will troubleshoot and resolve hardware, software, and network-related issues, ensuring smooth IT operations within the organization. Key Responsibilities:
- Provide first-level technical support to users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Log, track, and document support requests and resolutions in the helpdesk ticketing system.
- Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
- Support user account management tasks, including password resets and access permissions.
- Install and update software applications, patches, and drivers as needed.
- Escalate complex issues to higher-level support teams and follow up to ensure resolution.
- Educate users on best practices for IT security and system usage.
- Monitor IT systems and report any performance or security concerns.
- Maintain inventory of IT assets and provide regular status updates to management.
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT helpdesk or technical support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with basic networking concepts (e.g., TCP/IP, DNS, VPN).
- Experience with Active Directory, Office 365, and other enterprise applications.
- Proficiency in using helpdesk ticketing systems.
- Excellent problem-solving and multitasking abilities.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- CompTIA A+
- ITIL Foundation
- Microsoft Certified: Modern Desktop Administrator Associate
- Cisco Certified Network Associate (CCNA)
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