الصفحة الرئيسية الإمارات العربية المتحدة Learning and Development Manager
الصفحة الرئيسية الإمارات العربية المتحدة Learning and Development Manager
Learning and Development Manager
تفاصيل الوظيفة
Education: Bachelor's degree in Human Resources, Hospitality Management, or a related field. Certifications in Learning & Development or Corporate Training are an advantage. Experience: Minimum of 5 years of experience in L&D roles within the food and beverage industry and/or corporate environments. Experience in casual dining, quick service restaurants, and ideally within the F&B or hospitality industry. Skills:
- Strong understanding of restaurant operations, guest service standards, and corporate business functions.
- Excellent communication, facilitation, and training delivery skills across various levels (restaurant staff, corporate employees, and leadership).
- Expertise in designing and delivering onboarding programs that ensure smooth integration of new employees.
- Strong organizational, time-management, and project management skills.
- Proficiency in learning management systems (LMS) and digital training platforms.
- Experience managing budgets and negotiating with external vendors for training services.
- In-depth knowledge of hospitality operations, customer service standards, and industry regulations.
- Strong presentation and facilitation skills, with the ability to engage and motivate employees at all levels.
- Excellent communication and interpersonal skills.
- Ability to assess training needs, design and deliver training programs, and evaluate training effectiveness.
- Learning Strategy and Planning
- Learning Management
- Onboarding & Training
- Build Learning Culture
- Leadership Development
- Performance Management
- Manage the Learning Budget
- Managing External Local Learning Partners
- Support Management Team in Developing Others
- Operational and Service Training
- Corporate Office Training & Development
- Compliance, Sustainability, Health & Safety
- Analyze the learning and development needs of both restaurant teams and corporate employees, designing a comprehensive strategy to meet operational and corporate goals.
- Work with leadership/ Department Heads team to prepare the annual learning plan and budget.
- Collaborate with leadership across the company to design and implement an annual training and onboarding plan for new hires, covering job-specific, service, and leadership training.
- Deliver training courses and assess skills competence of team members.
- Ensure completion of compliance programs.
- Build solid cross-functional relationships and drive cross-training opportunities.
- Drive brand values, philosophy, and standards in all learning activities.
- Monitor and assess the effectiveness of onboarding programs, adjusting as needed to improve new employee retention and performance.
- Support and advice leaders in setting individual development plans and other learning related skillsets such as facilitation, training delivery, and job competency assessment.
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الشركة المعلنة عن الوظيفة
Chinese Palace Restaurant Group
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Certificate in Results Measurement Adams Academy95 درهم
845 درهممدة الدورة التدريبية: Upto 3 Hours -
Collaboration Course Line90 درهم
1,028 درهممدة الدورة التدريبية: Upto 2 Hours -
CIPD Level 7 Strategic L&D We-are-HR16,656 درهممدة الدورة التدريبية: Upto 22 Months Live virtual classroom
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CIPD Level 5 Organisational L&D We-are-HR9,850 درهممدة الدورة التدريبية: Upto 18 Months Live virtual classroom
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