Learning and Development Manager

دوام كامل في Chinese Palace Restaurant Group في UAE
نُشرت يوم January 31, 2025

تفاصيل الوظيفة

Education: Bachelor's degree in Human Resources, Hospitality Management, or a related field. Certifications in Learning & Development or Corporate Training are an advantage. Experience: Minimum of 5 years of experience in L&D roles within the food and beverage industry and/or corporate environments. Experience in casual dining, quick service restaurants, and ideally within the F&B or hospitality industry. Skills:

  • Strong understanding of restaurant operations, guest service standards, and corporate business functions.
  • Excellent communication, facilitation, and training delivery skills across various levels (restaurant staff, corporate employees, and leadership).
  • Expertise in designing and delivering onboarding programs that ensure smooth integration of new employees.
  • Strong organizational, time-management, and project management skills.
  • Proficiency in learning management systems (LMS) and digital training platforms.
  • Experience managing budgets and negotiating with external vendors for training services.
  • In-depth knowledge of hospitality operations, customer service standards, and industry regulations.
  • Strong presentation and facilitation skills, with the ability to engage and motivate employees at all levels.
  • Excellent communication and interpersonal skills.
  • Ability to assess training needs, design and deliver training programs, and evaluate training effectiveness.
Accountability Areas:
  • Learning Strategy and Planning
  • Learning Management
  • Onboarding & Training
  • Build Learning Culture
  • Leadership Development
  • Performance Management
  • Manage the Learning Budget
  • Managing External Local Learning Partners
  • Support Management Team in Developing Others
  • Operational and Service Training
  • Corporate Office Training & Development
  • Compliance, Sustainability, Health & Safety
Key Responsibilities:
  • Analyze the learning and development needs of both restaurant teams and corporate employees, designing a comprehensive strategy to meet operational and corporate goals.
  • Work with leadership/ Department Heads team to prepare the annual learning plan and budget.
  • Collaborate with leadership across the company to design and implement an annual training and onboarding plan for new hires, covering job-specific, service, and leadership training.
  • Deliver training courses and assess skills competence of team members.
  • Ensure completion of compliance programs.
  • Build solid cross-functional relationships and drive cross-training opportunities.
  • Drive brand values, philosophy, and standards in all learning activities.
  • Monitor and assess the effectiveness of onboarding programs, adjusting as needed to improve new employee retention and performance.
  • Support and advice leaders in setting individual development plans and other learning related skillsets such as facilitation, training delivery, and job competency assessment.
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