الصفحة الرئيسية الإمارات العربية المتحدة Customer Relationship Management Specialist
الصفحة الرئيسية الإمارات العربية المتحدة Customer Relationship Management Specialist
Customer Relationship Management Specialist
تفاصيل الوظيفة
Job Opportunity: Experienced CRM -Leading Real Estate Developer, in Dubai About the Role We are seeking a seasoned Customer Relationship Manager (CRM) to join our team at a premier real estate development company in Dubai. The ideal candidate will have a proven track record in managing client relationships, particularly in the real estate sector. As a CRM, you will participate in all aspects of customer relationship management, going beyond handover-related responsibilities. Your role will involve overseeing the entire customer journey, ensuring exceptional service, and fostering long-term, profitable relationships with our clients. Key Responsibilities
- Manage and nurture client relationships throughout the property purchase to handover process.
- Coordinate with brokers, follow up on leads and sales, and maintain a proactive communication flow.
- Coordinate and maintain records with the accounts department regarding payments received from clients.
- Oversee and manage the customer relationship, ensuring a seamless and positive experience.
- Formulate and maintain profitable relationships with key customers.
- Keep customers updated with information on new products and services.
- Resolve customer complaints quickly and efficiently, including managing the snagging process up to handover.
- Expand the customer base through upselling and cross-selling opportunities.
- Create CRM programs to attract and retain customers.
- Develop marketing campaigns, including email outreach and other content, to engage clients.
- Plan strategies to expand the brand's reach and increase customer loyalty.
- Analyse customer data to identify trends, opportunities, and areas for improvement.
- Conduct business reviews using CRM programs to ensure continuous improvement.
- Identify and build relationships with key customers or clients.
- Collaborate with all departments to optimize the sales process and ensure smooth communication.
- Regularly update, purge, and maintain the accuracy, reliability, and completeness of the data stored in the CRM system.
- Convert customer data into actionable business insights to drive decision-making.
- Provide CRM system administration support, including managing user permissions, custom objects, and workflows.
- Minimum of 5-8 years of experience as a CRM, specifically in the handover department of a real estate company.
- Should have handed over a minimum of 2-4 projects.
- In-depth knowledge of customer service practices within the real estate sector.
- Expertise in handling booking forms, agency agreements, and snagging processes.
- Proficiency in using CRM software and tools.
- Excellent verbal and written communication skills in English and Arabic.
- Strong interpersonal skills with the ability to manage challenging client scenarios.
- Attention to detail and the ability to multitask in a dynamic environment.
- Knowledge of UAE real estate laws and regulations is an advantage.
- Fluency in English and Arabic (written and spoken).
- Proficiency in the Microsoft Office Suite.
- Ability to thrive in a fast-paced, high-pressure environment.
- UAE residency or eligibility to work in the UAE.
- Competitive salary package.
- The opportunity to work with a leading real estate developer in Dubai.
- Professional growth and development opportunities.
- A dynamic and challenging work environment.
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الشركة المعلنة عن الوظيفة
BCD Group
-
49 درهم
955 درهممدة الدورة التدريبية: Upto 3 Hours -
CRM – Customer Relationship Management Course Line88 درهم
1,102 درهممدة الدورة التدريبية: Upto 1 Hour
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