الصفحة الرئيسية الإمارات العربية المتحدة Customer Relationship Management Specialist
الصفحة الرئيسية الإمارات العربية المتحدة Customer Relationship Management Specialist
Customer Relationship Management Specialist
تفاصيل الوظيفة
Job Opportunity: Experienced CRM -Leading Real Estate Developer, in Dubai About the Role We are seeking a seasoned Customer Relationship Manager (CRM) to join our team at a premier real estate development company in Dubai. The ideal candidate will have a proven track record in managing client relationships, particularly in the real estate sector. As a CRM, you will participate in all aspects of customer relationship management, going beyond handover-related responsibilities. Your role will involve overseeing the entire customer journey, ensuring exceptional service, and fostering long-term, profitable relationships with our clients. Key Responsibilities
- Manage and nurture client relationships throughout the property purchase to handover process.
- Coordinate with brokers, follow up on leads and sales, and maintain a proactive communication flow.
- Coordinate and maintain records with the accounts department regarding payments received from clients.
- Oversee and manage the customer relationship, ensuring a seamless and positive experience.
- Formulate and maintain profitable relationships with key customers.
- Keep customers updated with information on new products and services.
- Resolve customer complaints quickly and efficiently, including managing the snagging process up to handover.
- Expand the customer base through upselling and cross-selling opportunities.
- Create CRM programs to attract and retain customers.
- Develop marketing campaigns, including email outreach and other content, to engage clients.
- Plan strategies to expand the brand's reach and increase customer loyalty.
- Analyse customer data to identify trends, opportunities, and areas for improvement.
- Conduct business reviews using CRM programs to ensure continuous improvement.
- Identify and build relationships with key customers or clients.
- Collaborate with all departments to optimize the sales process and ensure smooth communication.
- Regularly update, purge, and maintain the accuracy, reliability, and completeness of the data stored in the CRM system.
- Convert customer data into actionable business insights to drive decision-making.
- Provide CRM system administration support, including managing user permissions, custom objects, and workflows.
- Minimum of 5-8 years of experience as a CRM, specifically in the handover department of a real estate company.
- Should have handed over a minimum of 2-4 projects.
- In-depth knowledge of customer service practices within the real estate sector.
- Expertise in handling booking forms, agency agreements, and snagging processes.
- Proficiency in using CRM software and tools.
- Excellent verbal and written communication skills in English and Arabic.
- Strong interpersonal skills with the ability to manage challenging client scenarios.
- Attention to detail and the ability to multitask in a dynamic environment.
- Knowledge of UAE real estate laws and regulations is an advantage.
- Fluency in English and Arabic (written and spoken).
- Proficiency in the Microsoft Office Suite.
- Ability to thrive in a fast-paced, high-pressure environment.
- UAE residency or eligibility to work in the UAE.
- Competitive salary package.
- The opportunity to work with a leading real estate developer in Dubai.
- Professional growth and development opportunities.
- A dynamic and challenging work environment.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
الشركة المعلنة عن الوظيفة
BCD Group
-
Customer Service Management Course Line90 درهم
1,028 درهممدة الدورة التدريبية: Upto 2 Hours -
KYC - Know Your Customer Course Line90 درهم
1,690 درهممدة الدورة التدريبية: Upto 4 Hours
Similiar Jobs that might interest you
Field Specialist III - Artificial Lift Systems - UAE
NES FircroftJob Marketing Title:- Field Specialist - Artificial Lift Systems Location:- Abu Dhabi Role Summary:- ...
UAE - Abu Dhabi 30 أيام مضت
Project Sourcing Specialist
NES Fircroft... reputed client in UAE. Position: Project Sourcing Specialist Location: Dubai, UAE (Office Based ...
UAE - Dubai 30 أيام مضت
EPC Specialist Onshore
NES Fircroft... reputed clients in Dubai, UAE. Position: EPC Specialist Onshore Engineer Job Profile ...
UAE - Abu Dhabi 30 أيام مضت
Pipelines Integrity Specialist
Sofomation... Specialist Job Description Qualifications ... systems Integrity Management Programs and Emergency Pipeline Repair System ...
الإمارات العربية المتحدة 30 أيام مضت
... client in UAE. Position: Field Specialist, MPD (Managed Pressure Drilling) Location: UAE Job Description ...
UAE - Abu Dhabi 30 أيام مضت
... the role of Package Workflow Specialist for a Major Oil ... Provider Company based in UAE Yearly Renewable Contract To ...
UAE - Dubai 30 أيام مضت
Material Workflow Specialist
NES Fircroft... reputed client in UAE. Position: Material Workflow Specialist Location: Dubai, UAE (Office Based ...
UAE - Dubai 30 أيام مضت
Project Manager
International Development Company Manpower Supply... OF THE POSITION Project manage field service activities on heavy duty ...
UAE - Abu Dhabi 30 أيام مضت
Asset Manager
Halliburton... and gas fields Scope includes the full integrated production system that extends ...
UAE - Dubai 30 أيام مضت
Talent Management Lead
Halliburton... , Talent Acquisition, or HR Information Systems. Responsible for the efficient delivery ...
UAE - Abu Dhabi 30 أيام مضت
Mechanical Completion Manager
NES Fircroft... -Mechanical Completion Manager Location: Dubai UAE. Qualifications and Experience Technical education ...
UAE - Dubai 30 أيام مضت
Contract Manager
NES... our reputed client in Dubai, UAE for the role of "Contracts ...
UAE - Dubai 30 أيام مضت
Rope Access Project Manager
Oceaneering... Integrated Management Systems on the Company ... based in UAE, Qatar, Oman ... , squat, reach, and lift/carry objects. • Twist ...
UAE - Abu Dhabi 30 أيام مضت
Construction Supervisor Flange Management
NES Fircroft... Flange Management Location: Dubai UAE. Key responsibilities Flange ... o Participate in area/system punch out as required ...
UAE - Dubai 30 أيام مضت
Senior, Reservoir Management Engineer
International Development Company Manpower Supply... Look for Digital Oil Field solutions (WRMF Digitalization Plan ... Carbonate system and Middle East, specially in the UAE or ...
UAE - Abu Dhabi 30 أيام مضت
Engineering Manager
NES Fircroft... for an • ENGINEERING MANAGER • in UAE with at least 15 years ...
UAE - Abu Dhabi 30 أيام مضت
... Management Location: Abu Dhabi, UAE Job Description: Highly ... Carbonate system and Middle East, specially in the UAE or ...
UAE - Abu Dhabi 30 أيام مضت
Senior Contract Manager
Global Projects Services AGCompany: Saipem Project: BONNY NLNG TRAIN 7 Job Title: Senior Contract Manager Location: Bonny Island, Nigeria About ...
الإمارات العربية المتحدة 30 أيام مضت
... Engineer (Managed Pressure Drilling) Location: UAE Job Description: Extensive experience in ...
UAE - Abu Dhabi 30 أيام مضت
لماذا تقوم بالإبلاغ عن هذه الوظيفة؟
Job has expired لا يمكن عرض هذه الصفحةبدلًا من ذلك، يمكنك النقر على الرابط أدناه أو نسخ/لصق الرابط في متصفح الإنترنت الخاص بك.
https://ae.jooble.org/external/-2006939568763558454?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=b2f2e2516d683da3c68b501a28413fff