Manager, Distribution
تفاصيل الوظيفة
( 13104 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guests' every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Distribution Manager to join the Revenue team at One&Only Royal Mirage Resort in Dubai. With the global growth of our brands, you will be an integral part of the Resort's success and your role goes beyond developing potential relationships with our clients. You will be leading the implementation of distribution channels to ensure a successful resort operation. Responsibilities Key Duties and Responsibilities
- System set up and maintenance for ancillaries related systems.
- Maintain partner implementation tracking sheet up to date with all related accurate information.
- Manage OTAs content and strategies implementation, based on reporting insights.
- Train sales and front office teams to understand revenue management principles and the roles they play.
- Keep Training material up to date and provide a training platform to an enlarged audience.
- Provide guidance and support to hotel colleagues on revenue management processes and procedures.
- Conduct training sessions to enhance revenue awareness and understanding across the organization.
- Manage Distribution Systems to anticipate business at risk and act accordingly.
- Optimize distribution channels and maintain rate parity across channels.
- Business Analytics application for comprehensive reporting and decision-making.
- Foster a collaborative and high-performance revenue culture across related areas.
- Stay abreast of industry and local market trends.
- Build and manage database information for CRS, GDS, PMS and OTAs.
- Manage and monitor rate parity across all channels through Distribution Intelligence Tool and work closely with Sales to ensure a channel-agnostic approach and enforce parity.
- Manage the implementation of OTAs, tour operators & DMCs on various distribution platforms.
- Develop distribution system standards and procedures, e.g. rate code and room type set up, rate loading form, etc.
- Identify best opportunities and best technical ways for reservations direct delivery into PMS / CRS for Tour Operators / DMCs, third-party websites, and external guests and drive implementation.
- Maintain high standards of data quality through system maintenance and audits.
- Keep close relationships and collaboration with third-party partners, developing revenue strategies.
- Manage Distribution Channels Daily operation, set targets and timelines for implementation tasks as well as any troubleshooting and hotel assistance. Control work evolution and assess change in planning.
- At least 3 years experience in a managerial position.
- Solid knowledge of Central Reservation Systems, Interfaces, onward distribution platforms and OTA extranets.
- Experience with SynXis and OPERA Cloud is a plus.
- Skilled in analysis, problem solving and decision making.
- Above average Excel knowledge; extremely comfortable compiling and manipulating data.
- Business Analytics is a plus.
- Must be a fast learner and able to work under pressure and must work independently.
- Time management and attention to detail.
- Good communication skills to collaborate with colleagues in Sales, Marketing, Communication & Revenue Management as well as Front Desk team.
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