الصفحة الرئيسية قطر Call Center Executive
الصفحة الرئيسية قطر Call Center Executive
Call Center Executive
تفاصيل الوظيفة
Responsibilities
- Teach new employees and associates about the responsibilities of call center agents for achieving optimum productivity.
- Understand the organization's requirements to formulate daily targets for call center activities.
- Gather all relevant data for in-depth evaluation.
- Check the overall efficiency of call center agents by examining important metrics.
- Train and assist call center agents and associates to handle daily tasks with utmost proficiency.
- Process weekly sales lead reports for submission to management.
- Prior working exposure in a call center managerial position.
- Good understanding of ideal customer service ranging from fluent communication to fruitful discussion.
- Remarkable command of managing various activities by adhering to strict deadlines and rules.
- Ability to convey crucial information in a clear, friendly, and concise manner.
- Knowledge of performance evaluation and customer service metrics.
- Capable of managing essential software and tools like MS Office, cloud platforms, and the company's call center software.
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الشركة المعلنة عن الوظيفة
Confidential
-
Customer Service & Management Adams Academy95 درهم
955 درهممدة الدورة التدريبية: Upto 3 Hours -
Customer Services Course (Level 1) Brentwood Open Learning College98 درهم
935 درهممدة الدورة التدريبية: 80 Hours
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