الصفحة الرئيسية قطر Call Center Executive

الصفحة الرئيسية قطر Call Center Executive

Call Center Executive

دوام كامل في a Laimoon Verified Company في Qatar
نُشرت يوم January 27, 2025

تفاصيل الوظيفة

Responsibilities

  • Teach new employees and associates about the responsibilities of call center agents for achieving optimum productivity.
  • Understand the organization's requirements to formulate daily targets for call center activities.
  • Gather all relevant data for in-depth evaluation.
  • Check the overall efficiency of call center agents by examining important metrics.
  • Train and assist call center agents and associates to handle daily tasks with utmost proficiency.
  • Process weekly sales lead reports for submission to management.
Skills
  • Prior working exposure in a call center managerial position.
  • Good understanding of ideal customer service ranging from fluent communication to fruitful discussion.
  • Remarkable command of managing various activities by adhering to strict deadlines and rules.
  • Ability to convey crucial information in a clear, friendly, and concise manner.
  • Knowledge of performance evaluation and customer service metrics.
  • Capable of managing essential software and tools like MS Office, cloud platforms, and the company's call center software.
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