Customer Success Manager

دوام كامل في Immersive Dynamics Inc. في Saudi Arabia

نُشرت يوم January 25, 2025

تفاصيل الوظيفة

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. Where we are now Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees, announced funding of more than $180 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations Citi, Pfizer and Humana to measure, map to risk, and optimize the human cyber abilities of their entire workforce. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Customer Success Manager Customer Success can mean so many things, the essence of our Customer Success team is customer obsession. Our customer obsession is a company value - it's embraced in every team, meaning you know the whole of Immersive Labs is on your side when you are championing the customer voice. You will own a set of customers from onboarding to renewal, penetrating deep into the heart of the customer to understand their strategic objectives and ensure our platform delivers. With customers like HSBC, NHS and Goldman Sachs and feedback like “The best tool for learning cyber security”, you can see why customer obsession is the core of who we are, and you can be a key pillar in elevating the customer voice and experience. Your main responsibilities:

Partner with our customers to ensure effective onboarding - setting them up for success.
Create a communications plan to engage effectively throughout the customers journey.
Set strategies for the customer, put in place objectives and measure success.
Collaborate with our product and customer support team to share new features.
Upsell and cross-sell opportunities and partner with sales to close opportunities.
Take customer success reviews periodically and resolve concerns with the assistance of internal teams.

You should apply if you have:

Experience in Cybersecurity or Cyber Risk Management.
Extensive experience in customer success management, account management, or equivalent within a SaaS environment.
Exceptional planning and communication skills.
Stellar presentation skills, client management, and written communication skills.
Experience in implementing customer solutions.
Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills.
Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base.
Willing to travel periodically based on the business and project’s needs.

What Immersive Labs offer:

You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing.
Time off, flexible and remote working includes 25 days annual leave + 2 volunteering days and a day off for your birthday.
Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover.
Career and learning development through the platform and our ‘Learn Anything’ fund.
Share in the company's success with share options, sales incentives and Recognition & Rewards for doing great work and living our values.
Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working.
We’re a sociable, tight-knit team with monthly socials, and sports clubs.
While this is a remote position, we do all meet in our EMEA HQ on a bi-annual basis and regularly in person in region.

Level up cyber workforces around the world, click apply to find out more. #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

See All Customer Jobs

Customer Success Manager

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Immersive Dynamics Inc.

Oil Reservoir Management Engineer

Oil Reservoir Management Engineer

Oil Reservoir Management Engineer

Oil Reservoir Management Engineer

Joint Ventures Management Professional

Joint Ventures Management Professional

Project Manager

Affiliate Alignment Project Management Officer

Project Manager

Group Advisory Project Management Officer

Affiliate Alignment Project Management Officer

Group Advisory Project Management Officer

RIG MANAGER - OFFICE BASED DRILLING OPERATIONS - SAUDI ARABIA

Carbon Capture And Storage Specialist

Carbon Capture And Storage Specialist

Gas Reservoir Engineer

Gas Reservoir Engineer

Business Development Professional - Asia Market

Business Development Professional - Europe Market

الوظائف

الدورات التدريبية

الموقع

تواصل معنا

الصفحة الرئيسية المملكة العربية السعودية Customer Success Manager

الصفحة الرئيسية المملكة العربية السعودية Customer Success Manager

Customer Success Manager

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Immersive Dynamics Inc.

Similiar Jobs that might interest you

Oil Reservoir Management Engineer

Oil Reservoir Management Engineer

Oil Reservoir Management Engineer

Oil Reservoir Management Engineer

Joint Ventures Management Professional

Joint Ventures Management Professional

Project Manager

Affiliate Alignment Project Management Officer

Project Manager

Group Advisory Project Management Officer

Affiliate Alignment Project Management Officer

Group Advisory Project Management Officer

RIG MANAGER - OFFICE BASED DRILLING OPERATIONS - SAUDI ARABIA

Carbon Capture And Storage Specialist

Carbon Capture And Storage Specialist

Gas Reservoir Engineer

Gas Reservoir Engineer

Business Development Professional - Asia Market

Business Development Professional - Europe Market

لماذا تقوم بالإبلاغ عن هذه الوظيفة؟

تنبيه الوظائف الشاغرة من ليمون fresh jobs directly from websites*

الوظائف

الدورات التدريبية

الموقع

تواصل معنا