Customer Services Officer - Contact Centre AMD

دوام كامل في a Laimoon Verified Company في Qatar

نُشرت يوم January 25, 2025

تفاصيل الوظيفة

About the roleWe are recruiting for the role Customer Services Officer within Customer Contact Centre based in Ahmedabad, India.The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You will implement policies and processes designed to continuously improve operational performance. You will ensure compliance with set standard and procedures.Your specific responsibilities include:Responsible for managing Service level of all customer service aspects of the Contact Centre.Responsible for achieving all KPIs as outline in the CC KPI Scorecard.Implement new skills and new techniques geared towards operational and service excellence.Ensuring quality and high level of customer services.Assisting the training team in developing recurrent training modules. Coordinating process tests and refresher trainings with Quality and Training team.Act as single point of contact for the Customer Services Team with HQ Operation team regarding all operation matters.Communicating existing and new policies.Ensure first call resolution, zero error and operational excellence.Provide CC with regular updates and reports on operational performance.Make recommendations to CC manager on improving or safeguarding operations performance.Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.Perform other department duties related to his/her position as directed by the Head of Department.About youThe successful candidate will have the following qualifications:• Relevant Bachelor's degree or equivalent• Minimum of 3 years of work experience in Contact Centre environment with at least 1 year in a supervisory position or higher• Experience of managing team in excess of 50 people.• Strong knowledge of Contact Centre Operations and well-versed in all service delivery aspects of contact centre operations.• Previous experience in managing team in Contact Centre environment• Good working knowledge of Amadeus and understanding of airline process and procedure is a definite advantage.• Excellent written and verbal communication skills.How to applyIf you have the right experience and qualification for this role, please submit your application online attaching your most updated CV.

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الصفحة الرئيسية قطر Customer Services Officer - Contact Centre AMD

الصفحة الرئيسية قطر Customer Services Officer - Contact Centre AMD

Customer Services Officer - Contact Centre AMD

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الشركة المعلنة عن الوظيفة

Confidential

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