Quality Assurance Auditor, dnata Airport Operations

دوام كامل في Dnata في UAE

نُشرت يوم January 24, 2025

تفاصيل الوظيفة

As a Quality Assurance Auditor for Airport Operations , you will ensure the effective implementation of standards for Ground Handling, and Cargo, supporting our Global Quality Management System (dQMS) and compliance programme across multiple countries in the Global Airport Operations network. You will perform audits, provide global oversight, and contribute to quality initiatives by offering technical expertise and guidance to Airport Operations entities. Additionally, you will independently report on and monitor adherence to internal standards and international aviation regulatory compliance requirements. In this role, you will

Assist the Quality and Compliance manager in supporting the implementation and maintenance of the global Quality Management System, for review, publication, development and maintaining awareness on processes, systems and tools
Facilitate and provide training and support on the utilisation of the dnata Hub platform (Governance Risk Compliance system) ensuring the documentation and all audit findings are captured into the system, and the Corrective and Preventive Actions process is followed and compliant
Develop, update and distribute audit checklists for audits and ensure the effective use of the audit tools, with regular updates, and oversight
Provide direction, problem solving, and share updates internally on the Quality initiatives during forums, and business reviews and visits
Adhere to the Global Quality Audit programme standards and conduct audits onsite visits as per the audit calendar (Travel overseas is required on a regular basis). Ensure timely submission of audit reports to relevant stakeholders
Review and oversee the root cause, Corrective and Preventive Actions plans (CAPA) submitted by auditees ensuring adequate actions are taken, from various stakeholders in order to close audit findings
Support the preparation of monthly and quarterly CAPA reviews and compliance results
Provide monthly KPI reports to highlight shortcomings to the Global Operational Team and to the business units
Utilise and/or develop reporting dashboard and analyse, provide monthly KPI reports to highlight shortcomings to the Global Operational Team and to the business units
Support the Quality and Compliance manager with the certifications process, and global initiatives, such as with gap analysis, review of procedures and oversight to ensure effective preparation, implementation and continuous improvement
Coordinate the procurement of IATA manuals for the global teams with the relevant departments

To be considered for the role, you must meet the below requirements

Bachelor's degree and 5+ years’ experience in Aviation/Ground handling company/Airlines/Aviation services business
Audit experience minimum 3-5 years
Fluency in both written and spoken English are essential
Certified and qualified Lead Quality Auditor, and knowledgeable with standards and procedures
Excellent communication - written and verbal - and interpersonal skills
Work effectively individually and within multi cultural teams, adapt to business environment and build relationships
Excellent knowledge in Quality Management System, audit methodology and standards (i.e. ISO, AHM, IGOM, ICHM, ISAGO)
Excellent listening and analytical skills
Professional to critical assess, objectivity (open-minded), and good judgment
Meticulous and detailed orientated
Results driven, problem solving skills (root cause analysis) and provide recommendations for continuous improvement
Ability to promote the value of internal audit and drive global quality system deliverables among key stakeholders
Excellent organisational skills to be effective in time management in a busy environment
Proficient in Microsoft Office, Visio, KPI management, auditing tools
Adapt to existing, and emerging technologies Governance Risk Compliance platform (GRC) and develop learning solution

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الشركة المعلنة عن الوظيفة

Dnata

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الصفحة الرئيسية الإمارات العربية المتحدة Quality Assurance Auditor, dnata Airport Operations

الصفحة الرئيسية الإمارات العربية المتحدة Quality Assurance Auditor, dnata Airport Operations

Quality Assurance Auditor, dnata Airport Operations

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Dnata

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