الصفحة الرئيسية المملكة العربية السعودية IT Incident Manager
الصفحة الرئيسية المملكة العربية السعودية IT Incident Manager
IT Incident Manager
تفاصيل الوظيفة
This role is responsible for monitoring, diagnosing, and resolving issues with key IT systems to ensure their efficient operation. This role involves managing crisis situations, planning and executing improvement projects, and providing technical expertise and support to IT staff. The successful candidate will play a critical role in maintaining and enhancing the company’s cloud infrastructure and related IT systems.
- Monitor key IT systems to ensure their efficient operation.
- Diagnose and resolve problems with key IT systems promptly.
- Manage crisis situations and work under pressure to resolve critical issues.
- Plan and undertake projects to improve and upgrade key IT systems as directed by IT Global management.
- Produce relevant documentation and project plans for system improvements and upgrades.
- Manage, configure, and develop the Regional WAN to ensure optimal performance.
- Provide 3rd line technical support for complex IT issues.
- Offer technical expertise and guidance to 1st and 2nd line IT support staff.
- Share technical knowledge and best practices with the IT support team to enhance their capabilities.
- Maintain detailed and accurate documentation of system configurations, changes, and support activities.
- Ensure compliance with company policies, industry regulations, and best practices.
- Participate in regular audits and reviews to ensure ongoing compliance and system integrity.
- Work closely with other IT teams to ensure coordinated and effective incident resolution.
- Communicate effectively with stakeholders to provide updates on issues, resolutions, and project progress.
- Collaborate with global IT management to align regional activities with overall IT strategy.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience with On-Prem and Cloud Infrastructure services.
- Minimum of 5 years of experience of working in IT infrastructure engineering.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, CompTIA Cloud+) are advantageous.
- Excellent problem-solving and analytical abilities.
- Strong communication and interpersonal skills.
- Being proficient in at least one programming language.
- Understanding software and database concepts.
- Knowing the basics of cloud infrastructure.
- Basic knowledge of hypervisor and data visualization.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
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الشركة المعلنة عن الوظيفة
J-B | جيبي
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