الصفحة الرئيسية الإمارات العربية المتحدة Service Hub Agent
الصفحة الرئيسية الإمارات العربية المتحدة Service Hub Agent
Service Hub Agent
تفاصيل الوظيفة
We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.
Roles and Responsibilities:
- Very comprehensive knowledge of the Hotel, including all departments, services, outlets, and Dubai.
- Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives, and facilities.
- Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike.
- To ensure a very polite, accurate, and efficient telephone service to all callers.
- To handle all internal and external calls into and out of the hotel in a courteous and efficient manner.
- To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests.
- To ensure that all wake-up calls are in order and completed punctually as per the Paramount Hotel standards.
- To ensure that all VIPs in-house are listed on the VIP board and the board with all major information is updated on a daily basis or whenever necessary during the day.
- To maintain an updated internal and employee telephone directory.
- Maintains a logbook on each shift for any information on guest comments.
- To be aware of all fire prevention and safety regulations and procedures at all times.
- To report all emergency calls immediately to the management.
Minimum Requirements:
- Post-secondary diploma or equivalent.
- At least 1-2 years experience in a Switchboard or Communication Centre position.
- Good level of English and Arabic.
- Clear, calm, friendly, and courteous voice to attend all calls.
- 2 years experience in a Switchboard of a five-star hotel in the Middle East.
- Operational knowledge of the Front Stage operation and organization.
- Very well versed in Microsoft Office and related applications.
- Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German).
Apply safely
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الشركة المعلنة عن الوظيفة
Paramount Hotel Dubai
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