Remote Banker

Role: Remote BankerLocation: Abu DhabiRole Purpose:

Delivering quality teller functions and excellent customer experience level via accurate and efficient processing and projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role:

Processing of teller service transactions such as cash deposits, cash withdrawals, cheque withdrawals, and account transfers in line with operational policies and procedures via ITM Machine.

Deliver customer experience.

Handle additional tasks/assignments.

Report machine/application errors and cash disputes.

Check ITM balance and available denominations.

Ensure effective productivity (availability, number of transactions, avoid operational loss).

Handle inbound calls according to procedures, guidelines, and schedules set by the organization.

Escalate customer queries and disputes as necessary.

Explain ITM services and answer all customer questions related to ITM services.

Be polite and courteous when dealing with customers at all times.

Perform tasks as per defined format.

Meet or exceed the daily, weekly, and monthly targets set by management.

Proactively cross-sell various bank products to qualifying customers or callers.

Adhere to all ADIB policies, ADIB code of ethics, and customer protection regulations.

Job Conditions:

Required to work on shifts.

Required to work extra hours when needed (during peak hours/days).

Ongoing self-development to enhance competence.

Specialist Skills / Technical Knowledge Required for this role:

General knowledge of ADIB's institutional and retail banking products and services.

Knowledge of ADIB's policies and procedures.

Knowledge of UAE banking practices, regulations, and risks.

Good knowledge of anti-money laundering regulations issued by the UAE Central Bank and other regulatory advisors.

General awareness of competitors in the local market.

Good knowledge of cross-selling skills.

Good personal, audio, and video communication skills.

Team player.

Taking ownership and having good judgment for problem handling.

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