Customer Support Manager

دوام كامل في a Laimoon Verified Company في UAE

نُشرت يوم January 10, 2025

تفاصيل الوظيفة

Customer Support Manager needed for a B2B Telco company needed based in Dubai.Location -Dubai, AESalary -18-22K AED/month + bonus + visa + healthcare + relocationEssential skills:Completed higher technical education (e.g. Telecommunications, ICT, Engineering)Minimum of 5 years of Customer Support Experience in an international technical environmentMinimum 3 years of management experienceExcellent knowledge of networking technologies and SD-WAN solutionsA track record of business process improvementStrong client-facing and effective communication skillsExperience in managing cross-team projects to completionKey responsibilities:Ensure high quality level of operational customer support by acting as vocal point of the department in case of escalations or specific customer requestsSpecifying and building tools to improve the speed and quality of SupportConstantly monitoring and analysing the workflows and making suggestions to improve efficiency and effectivenessManage the Customer Support team by constantly coaching and evaluating individual Support EngineersImprove individual and team performance and adherence by continuously monitoring the operational process, initiating procedure improvements and management reportingAbout the role:As a manager in our global 24/7 support center, you will be responsible for the overall performance and management of the Customer Support Team consisting of circa 20 Support Engineers and one to two Team LeadsThis team is responsible for resolving all technical and non-technical issues related to services provided to EMEA region customers through liaising with our customers and local providersWill work closely with the Provisioning and NOC department, and you will report directly to the Director of Support.

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الصفحة الرئيسية الإمارات العربية المتحدة Customer Support Manager

الصفحة الرئيسية الإمارات العربية المتحدة Customer Support Manager

Customer Support Manager

تفاصيل الوظيفة

Apply safely

الشركة المعلنة عن الوظيفة

Confidential

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