Senior Waiter

دوام كامل في a Laimoon Verified Company في Qatar
نُشرت يوم January 4, 2025

تفاصيل الوظيفة

OBJECTIVEThis role is contributing to the service team's efforts by presenting a positive first impression of the establishment's friendliness, excellent service and high standards. The Senior Waiter ensures that guests are provided with outstanding customer service and actively helps to improve their overall dining experience by explaining daily specials, menu ingredients and resolving any arising issues immediately or in consultation with senior restaurant line management.KEY RESPONSIBILITIESGreets and serves each guest with a friendly and courteous attitude.Assists in the set-up of the restaurant before service, ensuring that all required items are stocked and ready.Ensures understanding of daily specials, internal promotions, or menu changes.Ensures efficient, smooth communication between BOH and FOH.Delivers food/beverages in a timely manner without delay to enhance table turnaround times.Seeks to minimize food wastage, spillage, and breakage at all times.Clears table, cutlery, and plates as per service sequence supported by the runner.Assists in keeping the restaurant clean and safe.Follows all cash handling procedures and policies.Reports on duty on time in correct uniform/grooming standards.Adheres to set HACCP, ISO guidelines, and food safety standards at all times.Escalates any customer complaints/issues immediately to Senior Management or direct line management for prompt resolution.Trains runner on correct service standards and hygiene guidelines.Knows and memorizes the seating chart/outline.Understands key functionalities of MICROS system.Participates in functions and activities with other outlets when required.Knows and recalls provenance, ingredients per menu items.Advises BOH on customer's food intolerance.SkillsHigher secondary education essential.Equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant.Must have at least 1-2 years work experience in hospitality, restaurants, or fine dining environment.Excellent command of English; Arabic desirable.Must have excellent interpersonal skills and confidence.Understanding of MICROS.Knowledge of HACCP, ISO standards.

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