Collection Agents

دوام كامل في TASC outsourcing في UAE
نُشرت يوم December 31, 2024

تفاصيل الوظيفة

Direct message the job poster from TASC Outsourcing

Recruitment Manager | Emiratization Specialist | Connecting Talent with Transformative Opportunities Across Middle East

  • Job Title: Collection Agents
  • Location: Dubai
  • Type: Outsourced
  • Duration: 6 Months - Extendable
  • Salary : 4000-4500 AED
Key Responsibilities
  • Contact customers via phone or email to collect overdue payments while maintaining professionalism and courtesy.
  • Negotiate payment plans or settlements that align with company policies and client capabilities.
  • Record detailed notes of all interactions and updates in the company’s database or CRM system.
  • Handle customer inquiries related to billing, payment history, or account status.
  • Identify and escalate complex cases or disputes to the appropriate department for resolution.
  • Achieve daily, weekly, and monthly collection targets.
  • Follow up on commitments made by customers to ensure timely payments.
  • Comply with all legal regulations and company policies related to debt collection.
  • Maintain high levels of confidentiality and customer satisfaction throughout interactions.
Qualifications & Skills
  • Education: High school diploma or equivalent (Bachelor’s degree is a plus).
  • Experience: 1-3 years in collections, customer service, or a call center environment.
  • Strong communication and negotiation skills with a professional tone.
  • Proficiency in using CRM systems, telephony tools, and basic office software.
  • Ability to handle difficult conversations and remain calm under pressure.
  • Goal-oriented mindset with a focus on achieving targets.
Regards TASC Recruitment Team

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other and Customer Service
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