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Direct message the job poster from TASC Outsourcing
Recruitment Manager | Emiratization Specialist | Connecting Talent with Transformative Opportunities Across Middle East
- Job Title: Collection Agents
- Location: Dubai
- Type: Outsourced
- Duration: 6 Months - Extendable
- Salary : 4000-4500 AED
- Contact customers via phone or email to collect overdue payments while maintaining professionalism and courtesy.
- Negotiate payment plans or settlements that align with company policies and client capabilities.
- Record detailed notes of all interactions and updates in the company’s database or CRM system.
- Handle customer inquiries related to billing, payment history, or account status.
- Identify and escalate complex cases or disputes to the appropriate department for resolution.
- Achieve daily, weekly, and monthly collection targets.
- Follow up on commitments made by customers to ensure timely payments.
- Comply with all legal regulations and company policies related to debt collection.
- Maintain high levels of confidentiality and customer satisfaction throughout interactions.
- Education: High school diploma or equivalent (Bachelor’s degree is a plus).
- Experience: 1-3 years in collections, customer service, or a call center environment.
- Strong communication and negotiation skills with a professional tone.
- Proficiency in using CRM systems, telephony tools, and basic office software.
- Ability to handle difficult conversations and remain calm under pressure.
- Goal-oriented mindset with a focus on achieving targets.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other and Customer Service
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