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Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift.
- Conduct daily briefings and ensure that all pertinent information is well received by team members.
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions.
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
- Liaise with Finance Department to ensure that credit procedures are properly carried out.
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
- Makes courtesy calls to VIPS, long stay and corporate guests to obtain feedback and pro-act to handle any lapses in service standards.
- Handle all guest correspondences and ensure prompt follow-ups.
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.
- Interview, select and recruit Front Office employees.
- Identify and develop team members with potential.
- Conduct performance review with the team.
- Constantly monitor team members’ appearance, attitude and degree of professionalism.
- Prepare detailed induction programs for new employees.
- Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
- Prepare payroll and gratuity reports.
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
- Minimum 2 years experience in a leadership position in a fast paced high end restaurant required.
- Excellent beverage and wine knowledge is preferred.
- Previous Point of Sale system experience is required.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
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