الصفحة الرئيسية الإمارات العربية المتحدة Excursion Manager
الصفحة الرئيسية الإمارات العربية المتحدة Excursion Manager
Excursion Manager
تفاصيل الوظيفة
Date Posted: 29-11-24 Position: Excursion Manager Job Location: Dubai Candidate Must be in UAE Key Responsibilities:
- Excursion Planning & Coordination:
- Design and develop a variety of tourism packages and excursions catering to different customer interests (e.g., adventure, culture, luxury, nature).
- Conduct thorough research on potential excursion locations, activities, and cultural events within the UAE.
- Supplier & Vendor Management:
- Establish and maintain relationships with local suppliers, tour guides, transportation services, and other stakeholders.
- Negotiate contracts and service agreements, ensuring competitive pricing, quality service, and adherence to safety standards.
- Evaluate and monitor supplier performance regularly.
- Team Leadership:
- Lead and manage a team of tour guides and excursion staff, providing them with training, performance evaluations, and support.
- Ensure all team members have comprehensive knowledge of the excursions, customer service practices, and safety protocols.
- Customer Experience:
- Oversee customer feedback and ensure any concerns or issues are addressed promptly and effectively.
- Tailor experiences for different customer segments, ensuring satisfaction and repeat business.
- Safety and Compliance:
- Ensure all excursions comply with local regulations, safety standards, and environmental guidelines.
- Ensure regular safety audits and risk assessments of excursion locations and activities.
- Ensure that all necessary licenses, permits, and insurance coverage are in place for excursions.
- Budgeting & Reporting:
- Prepare and manage budgets for excursions, ensuring profitability and cost-effectiveness.
- Report on excursion performance and recommend improvements to senior management.
- Marketing & Promotion:
- Collaborate with the marketing team to promote excursions through various channels (e.g., online platforms, brochures, travel agencies).
- Stay updated on tourism trends to suggest new excursion packages that cater to evolving customer preferences.
- Education : Bachelor's degree in Tourism Management, Hospitality, Business Administration, or a related field.
- Experience : Minimum of 5 years of experience in the travel and tourism industry, with at least 2 years in a management role.
- Proven experience in organizing and managing excursions or tour operations in the UAE or a similar market.
- Skills :
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of the UAE's tourism landscape, including popular destinations, activities, and cultural landmarks.
- Proficiency in Microsoft Office Suite and excursion management software.
- Strong problem-solving and conflict resolution abilities.
- Fluency in English (Arabic is a plus).
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الشركة المعلنة عن الوظيفة
Reliance Career Opportunities
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