Key Account Manager

دوام كامل في Pernod Ricard España SA في UAE
نُشرت يوم December 24, 2024

تفاصيل الوظيفة

This position sits in our Global Travel Retail business (GTR). GTR is one of the Group’s largest markets, bringing Pernod Ricard brands to life in the exciting and innovative Travel Retail channel, which includes airports, airlines & border shops around the globe. With a global footprint across more than 20 locations and over 30 nationalities, our working culture celebrates inclusion and diversity. Our team is united by our shared passion for travel and belief in its transformative power. Position Summary: This position reports to the Head of Commercial for Gulf and India Business Unit and helps manage selected key accounts in the region, focusing on airports in Qatar, Abu Dhabi, Bahrain, Oman, Bangalore, and Cochin. The incumbent is responsible for achieving sales targets, merchandising objectives, and promotion objectives through proper key account management. The main missions are:

Business Development

  • Build yearly business sales plan for each customer, based on sales objectives (sell-in / sell-out), key battle grounds, new product launches, and activation programs.
  • Present plan to key customers, followed by regular catch-ups to ensure business objectives are delivered.
  • Actively participate in monthly team meetings and prepare all required data/reporting accordingly.

Customer Relationship

  • Nurture strong relationships with key retailers at every level of the organization, including regular meetings and hospitality agendas to strengthen the position of preferred partner.

Forecasting

  • Monitor all customer orders, depletions, and current stock levels to accurately forecast business and achieve sales targets.
  • Regular catch-ups/updates with planning team and customers to ensure alignment between forecast and effective orders.

Point of Sales Management

  • Secure activation space in line with yearly business plan and sales ambition.
  • Regular market visits to ensure activations are properly executed, planogram guidelines are respected, and merchandising is up to standard.
  • Gather insight from store team to ensure decisions are made quickly and effectively.

Brand Consultants Management

  • Manage the team of dedicated Brand Consultants, including performance assessment and recruitment when necessary.
  • Design and implement a Retail strategy.

Reporting

  • Manage A&P budget/accruals to ensure maximum efficiency/effectiveness in achieving financial/strategic objectives.
  • Follow-up on Account Receivables/Payables and ensure Finance team is always updated on payment status.
Other ad-hoc missions include building presentation decks for management review and deep-dive analysis on specific issues. Qualifications/Requirements: Education:
  • At least 5 years relevant experience in the industry (travel retail/wine & spirits/FMCG and luxury brands) and/or similar function (Key account management).
  • Knowledge in supply planning and inventory management is an advantage.
  • Evidence of success in negotiations or management with key international customers.
  • Motivated, proactive, and a team player with good working attitudes.
  • High-energy with exceptional organizational and time management skills.
  • Strong presentation, communication, and negotiation skills are essential.
  • Strong effectiveness, results orientation, and analytical skills.
  • Strong ability to plan and adapt to changing environments.
  • Self-starter with ambition to bring new ideas and enable new growth opportunities.
  • Ambition to learn and grow together with the team, thriving in the job.
  • Fluent in English is a must.
Technical Skills: Proficient in Excel and PowerPoint. Travel / Market Visits:
  • Abu Dhabi & Qatar: 1 to 2 times/month.
  • Bahrain and Oman: 6 to 8 times/year.
  • Bangalore and Cochin: 2 to 3 times/year.
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