Front Office Executive

• Greeting guests • Answering phone calls and setting appointments • Knowledgeable of hotel services and amenities • Checking guests in and out • Facilitates correspondence with customers • Experience with office equipment and software • Manage administrative chores and organisational tasks • Managing appointments and reservations • Monitoring office supplies and ordering replacements • Process and collect payments • Verifying guests' payment methods during check-in • Answer any questions guests have • Answer questions and address complaints • Arrange transportation for guests • Collaborating with hotel staff • Copying, scanning, and filing documents • Create and maintain positive team atmosphere • File and maintain record