الصفحة الرئيسية الإمارات العربية المتحدة Tech Majlis Associate PwC Middle East
الصفحة الرئيسية الإمارات العربية المتحدة Tech Majlis Associate PwC Middle East
Tech Majlis Associate PwC Middle East
تفاصيل الوظيفة
Job Description & SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost-efficient manner and keeping customer satisfaction with our services high.Tech Majlis Specialist - AssociateCountry Interaction/Incident ManagementImplement different processes and procedures for different categories of incidents including e.g. major incidents, complex incidents, low impact incidentsRoute requests for help to appropriate functions for resolutionInform users, customers, and key stakeholders of progress towards service restoration.Ensure that resolved incidents are properly documented and closed.Analyze causes of incidents, inform service owners to minimize the probability of recurrence, and contribute to service improvement.Country Customer Support:DesktopL1 NetworkL1 CollaborationL1 PrintersReceive and handle requests for support, following agreed procedures.Log incidents and support requests and maintain relevant records.Respond to a broad range of support requests and reported issues by providing information to fulfill requests or enable resolution.Country Training ChampionPerform country training sessions.Country Customer SatisfactionEnsure that customers have a positive experience with TechMajlis service.Country Project SupportAssist in planning and executing TechMajlis rollout projects and system implementations in the field in an organized and effective manner.Assist in planning and managing new office build-outs, and office moves;Country Asset Control ManagementUse agreed procedures to create and maintain an accurate register of assets.Perform activities related to the administration of assets.Produce routine reports to assist asset management activities and decision-making.
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الشركة المعلنة عن الوظيفة
Confidential
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