Team Lead Rider Engagement (Arabic Speaker)

Company Description Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Job Description A Team Lead Rider will assist the Rider Supervisor in the performance of riders, managing the assigned outsourced companies, and supervising Rider Coordinators. What’s On Your Plate?

• Monitor and improve Rider Performance and Compliance
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Setting up a performance improvement plan to improve the performance of low-performing riders
• Monitor riders’ performance on an individual level and be responsible for coaching/warning riders
• Prepare a late login list and share it with all 3PLs
• Meet with 3PL Supervisors
• Monthly zone meeting with 3PLs to discuss performance and updates
• Supervise the Coordinators that assist dispatchers over communication channels related to riders
• Ensure compliance with rider equipment.
• Develop the team in coordination with regional rules
• Support the team through all processes in achieving talabat goal
• Handle Rider Supervisors’ duties in their absence

• Bachelor’s Degree graduate
• Strong communication skills, both written and verbal. Fluency in Arabic and English languages is required
• 2-3 years of experience in the food/grocery tech industry is highly preferred
• Proficient in Google Suite tools: GDoc, GSheet, GSlides, GForms, etc.
• Influencing and negotiation skills: good public speaking and presentation skills
• People management skills: experience in managing a large group of people
• Stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams
• Ability to analyze data and derive insights from comprehensive data reports
• Ability to deal with ambiguity, work under pressure, handle stress