CRM Coordinator
تفاصيل الوظيفة
Job Summary:The CRM Coordinator will manage and oversee the organization's CRM platform, ensuring its effective use for driving customer engagement, loyalty, and retention. They will work closely with sales, marketing, and customer service teams to create, implement, and optimize customer-centric strategies. This role requires a detail-oriented individual with a strong understanding of CRM tools and data analysis to help refine customer interaction processes and maintain high levels of customer satisfaction.Key Responsibilities:CRM System Management: Oversee the day-to-day operations of the CRM system, ensuring data accuracy, consistency, and security. Maintain and update customer information, ensuring the CRM reflects current, high-quality data. Collaborate with IT to troubleshoot system issues, implement system updates, and optimize CRM functionalities.Customer Data Analysis and Reporting: Collect, analyze, and interpret customer data to provide insights that support sales and marketing strategies. Prepare and distribute regular CRM performance reports, detailing KPIs such as customer engagement, retention rates, and campaign effectiveness. Track customer interactions and behaviors to identify trends and recommend improvements in customer engagement strategies.Campaign Management and Coordination: Coordinate CRM marketing campaigns, including email marketing, SMS, and loyalty programs. Segment customer databases to create targeted campaigns aimed at increasing engagement and retention. Monitor the success of campaigns, measuring results, and providing recommendations for future strategies.Cross-functional Collaboration: Work with sales, marketing, and customer support teams to ensure CRM efforts are aligned with business goals. Collaborate with departments to optimize customer journeys and support lead generation and conversion efforts. Act as the point of contact for CRM training and support across the organization.Customer Engagement and Retention: Develop and implement customer retention strategies to reduce churn and increase lifetime value. Engage directly with customers as needed, gathering feedback and addressing concerns. Identify opportunities to improve the customer experience through personalized communication and value-added services.Documentation and Process Improvement: Document CRM workflows, best practices, and training materials to ensure consistency in CRM usage. Identify process improvements within the CRM and customer journey to enhance efficiency and user experience. Conduct regular audits of the CRM system and processes to maintain high standards of customer data management.Qualifications:Education: Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field.Experience: 2+ years of experience in CRM management, customer service, or digital marketing, ideally with knowledge of CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics).Technical Skills: Familiarity with CRM platforms, data analysis, and basic reporting; proficiency in Excel and/or other data analysis tools.Soft Skills: Strong communication, organizational, and interpersonal skills; attention to detail; analytical mindset.Knowledge of Customer Retention Strategies: Understanding of customer lifecycle and retention strategies, including segmentation and personalized communication.Competencies:Customer-focused mindsetAbility to work cross-functionally and manage projectsStrong problem-solving and decision-making abilitiesAbility to analyze data and generate actionable insightsFamiliarity with digital marketing and customer engagement techniques
#J-18808-Ljbffr Business Intelligence & Analysis
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Similiar Jobs that might interest you
OPERATIONS MAINTENANCE COORDINATOR
QatarEnergy... Title OPERATIONS MAINTENANCE COORDINATOR Primary Purpose of Job 1. Coordinates, interfaces, and oversees all maintenance ...
قطر 28 أيام مضت
... the areas of measurement, allocation, operations, planning, scheduling, commercial, processing or ...
Qatar - Doha 28 أيام مضت
Process Commissioning Engineer
Global Projects Services AG... maintenance (budget, manning, materials, etc.) Management of change coordination ...
Qatar - Doha 28 أيام مضت
Interface Lead
Global Projects Services AG... Project Manage in coordinating specific technical and ... Mobilization Plan (PMP) Coordinate specific topics (internal ...
Qatar - Doha 28 أيام مضت
Project Engineer Brownfield - Structural/Mechanical
Global Projects Services AG... Project Manager in coordinating specific technical and ... Mobilization Plan (PMP) Coordinate specific topics (internal ...
Qatar - Doha 28 أيام مضت
Project Engineer Brownfield - Telecommunication
Global Projects Services AG... Project Manager in coordinating specific technical and ... Mobilization Plan (PMP) Coordinate specific topics (internal ...
Qatar - Doha 28 أيام مضت
System Engineering Lead - Digital Lead
Global Projects Services AG... Manager in engineering coordination of specific engineering ... Manager providing engineering coordination and ensuring ...
Qatar - Doha 28 أيام مضت
... with end users, Maintenance and Engineering, to ... communication and coordination with other warehouse operators within ...
قطر
28 أيام مضت
Structural Engineer
Ably Resources... of maintenance and ... Coordination - Work with other engineering disciplines - Participate in design reviews - Coordinate ...
قطر 28 أيام مضت
Procurement Lead
Global Projects Services AG... Job Mission: Lead and coordinate all the activities ... into account project and operating requirements, market knowledge ...
Qatar - Doha 28 أيام مضت
Senior Principal - Material and Corossion
Global Projects Services AG... assigned to site operations Job Responsibilities: Provide ... , setup time schedule, coordinate activities in accordance ...
Qatar - Doha 28 أيام مضت
Panel Operator
NES Fircroft... Operators to coordinate the required supplies according to production conditions and coordinate operations ... maintenance ...
Qatar - Doha 28 أيام مضت
Instrument Commissioning Superintendent
Global Projects Services AG... Based Maintenance and Corrective Maintenance. Coordinates Vendors at site within his own operating area ...
Qatar - Doha 28 أيام مضت
TELECOM ENGINEER
NES Fircroft... operational areas. Oversee the design, implementation, and maintenance ... . Stakeholder Coordination: Coordinate with ...
Qatar - Doha 28 أيام مضت
Planning Engineer (T&I)
Planning Engineer (T&I)... s Interface and coordinate with other Company ... Project Control Manager verification Coordinate the risk management ...
Qatar - Doha 28 أيام مضت
Oil & Gas Operations Manager
NES Fircroft... Division Management: Manage overall operations of the division ... . ⢠Client & Consultant Coordination: Maintain strong ...
Qatar - Doha 28 أيام مضت
Senior Operator
NES Fircroft... operation. Key Job Accountabilities 1. Coordinate the activities of the operators ... area for maintenance activities, ...
Qatar - Doha 28 أيام مضت
Telecom Sr.Technician
NES Fircroft... maintenance of telecom systems, including voice, data, and video communication. Coordinate ...
Qatar - Doha 28 أيام مضت
Networking Sr.Technician
NES Fircroft... maintenance of networking infrastructure to support optimal operational ... wireless access points. Coordinate with internal ...
Qatar - Doha 28 أيام مضت
