الصفحة الرئيسية الإمارات العربية المتحدة Call Center Team Leader
الصفحة الرئيسية الإمارات العربية المتحدة Call Center Team Leader
Call Center Team Leader
تفاصيل الوظيفة
Job DescriptionRoles & Responsibilities:Manage and lead a team of call center agents to achieve performance targets and deliver exceptional customer service.Monitor and evaluate agents' performance, providing coaching and feedback to drive improvement.Ensure adherence to company policies and procedures, including quality and compliance standards.Analyze call center metrics and data to identify trends and areas for improvement.Stay updated on industry trends and best practices to drive continuous improvement.Provide training and development.
#J-18808-Ljbffr Management & Operations
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الشركة المعلنة عن الوظيفة
Confidential
-
Managing & Improving Customer Service Process Certificate New Skills Academy88 درهم
1,098 درهممدة الدورة التدريبية: Upto 8 Hours -
Certificate in Call Centre Success Global Edulink138 درهممدة الدورة التدريبية: Upto 30 Hours
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